Amazon postage refund

nmjams

Just checking if this is right…

I bought a robot hoover last July and it became faulty at the end of March. Amazon agreed to refund me.

I had to pay return postage (outside the return window), and I emailed proof of postage the same day I sent it back. They said they’d refund it.

I contacted them today as I'd had no correspondence since the end of March, they've said the postage can only be refunded as a gift card balance.

I asked for the postage refund to go back to my card, but was told that’s not possible.

It was only £12 but it's got me thinking.

Is that correct?

user1977

Probably not, but then you're probably not entitled to a full refund either given you had 9 months' use out of it.