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why is SE water awarding themselves a free loan through my DD?
I've had a water meter installed last year and as a result my bill has reduced, however SE water don't seem to be planning on rebating my credit or reducing my Direct debit! Is it still normal practice for utilities to award themselves free loans until the account holder asks for their money to be returned and monthly…
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Southern Water - Meter Fiasco
Just over a week ago I had a red statement from Southern water stating that I should pay £400+ to them or face legal action. I thought this strange as I do remember setting up a direct debit for them. I checked my bank and yes, there was the direct debit with nothing being taken out ! I called southern water to find out…
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Have I worked out my missing wastewater bill correctly?
Hi, Found out from Southern Water yesterday that they have 'forgotten' to my six-monthly bill, despite Affinity Water having passed them our fresh water charges at the beginning of May. It's going to take 'a few weeks' for them to resolve this. The chap on the phone sort of explained to me how the bills are calculated, so…
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Missed Direct Debit.
Received a letter from United Utilities saying that they made an error and they missed taking my payment (by Direct Debit) in June . The letter goes on to say they will now take two amounts in July. One to replace Junes missed payment and the scheduled July payment. Are they allowed to do this ? Should the payment they…
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Surface Water Drainage charge backdate - South West Water capitulates
Further to my earlier thread - Surface water drainage refund claim dated 29/01/13 – I am pleased to report that after repeated denials and, faced with the prospect of arguing the case in court, South West Water have agreed my claim as per this extract from their latest email: “Based upon the evidence that you have now…
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Essex and Suffolk Court Claim
I have today received a claim summons from Northampton Court for my water bill. Looking a bank statements i was about 4 weeks behind with payments (£30) but not had any other correspondence apart from this. Now they want extra money for court fees and solicitors fees What do I do now? Have emailed them through their…
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Water Meter
Had a water meter for two months and actually found it to be quite expensive. There are two of us in a three bedroom semi-detached house we tried our best to reduce the water we used. As a regular gym user I shower in the gym rather than at home wash up once a day and washing machine is used 2/3 times a week. Our bill was…
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Compulsory Water Meter
Hi, I'm with southern water who are fitting compulsory water meters. At the moment we have a 2 bed flat with 3 adults and pay £25pm. Obviously I'm worried this is going to increase even though I think we're fairly frugal with everything by necessity :) My question is can we ask for the meter to be fitted inside the…
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Can water companies issue backdated bills?
For some years now we've been paying our Thames Water bill by Direct Debit -- and of course that means we've been paying in full and have been (so we thought) completely up to date. But I've just now received a bill that, along with the charge for the last six months, also includes a charge of £89.95 for an unspecified…
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Foul water from extension draining into surface water drain. Who is liable ?
United utilities asked to survey my drains in January and I have had a letter today saying the foul water from my 9 year old extension shower room is going into the surface drains. Who is liable for this error, the architect who drew up the plans or the builder who did the work or the council building inspector who checked…
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who should read the meter?
Q as above I live in a flat alone and on setting up a new account they estimated my usage at £19 p/m fast forward 6 months I moved out to another flat and they'd already just read both meters and upped it to £30 which is fine as my g/f stays regular along with my 2 boys. I've just been asked to provide a reading to avoid…
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Strange water bill in current tenants' names
Greetings, I have let a small flat to 2 tenants about 1 month ago. As I had some urgent business to attend to, I was abroad from the next day tenants moved in until this week, when my tenants showed me a strange water bill (Thames water) in their names -- one person as account holder, and the other on as additional account…
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SW Water don't care we have free supply!
So we discover during building renovations that a random pipe in the house we've owned for 2 years is actually a 2nd rising main. Unmetered, and it taps into a pipe which is shared by our neighbouring preschool and allotment site. Understandably, we would like this pipe cut off. We have no plans to actually use this water…
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Scottish Water have left me in the poo..... Should I have to claim on my insurance.
Moved to insurance forum. https://forums.moneysavingexpert.com/discussion/comment/62017009#Comment_62017009 .
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I am paying alot more
Hi I have owned this house for 11 years . My water rates this year are £650. I have always paid on time. And it just got me thinking how do people on benefits afford these water rates. Anyway I have spoke to a number of neighbours and they are all paying £30 a month max, we live in a very modest 3 bed semi. None of my…
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Broken boiler Help!
Hi, Three weeks ago my boiler in my flat I share with my friends started to break. It would work for a bit then a light would show up that it was not working. A week later it completely packed up so my friend contacted the landlord and reported it. He said he would send someone out to fix it. A week later we hadn't heard…
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Landlord Permission to get water meter fitted?
Hi I've just received a huge water bill for my newly rented property, I wasn't aware when we moved in that the property was un-metered and there is nothing in my contract about this either. I've called our supply and they have suggested that we get a meter installed as out bill is almost 5 times as much as our previous…
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Unpaid water bill
Have received a letter from a solicitor working on behalf of Southern Water advising that I owe £522.00 dating from 2006-2009. I understood that my rent at this property included water bills. i cant raise any evidence to back this up as the agent for the property no longer exists and my rental agreement is completely…
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water softening
Can anyone recommend a place or site to buy a good water softener in US.
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HUGE water bill, what next?
My MIL moved into sheltered accommodation back in December and has just got her first water bill, it is nearly five hundred pounds! I have a four bedroom house and three kids and mine is only two hundred pounds a year! They came out and re-read her meter from the outside and it has gone up a huge amount since the original…
