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Chessington Holidays issued a voucher not a refund
My chessington holiday has just been cancelled and they issued a voucher not a refund. I could really do with the cash at the moment. How do I get a refund. Can't find a phone number or email address anywhere. Thanks, Matthew
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Caravan
Hi guys...I purchased a brand new caravan and paid for it around the beginning of December 2019.Today is the 4th Oct 2020. I am still not happy with the work that still needs doing on it.I have given them enough time to sort this but have come to the end. Can I give the caravan back and get a full refund.?
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special birthday gift - surrey area
I have a relative based in east Surrey who is shortly due to celebrate a big birthday. As a present I would like to gift a voucher for a special meal or activity in the Surrey or London area (I'm subject to lockdown restrictions and won't be able to see her so it needs to be something I can buy online and send by post).…
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Ticketmaster Presale
Hello all! I have bought 4 tickets for the British Lions match in Murrayfield, next June, through Ticketmaster. I went through the presale process as I had registered but I ended up having to buy 2 lots of 2 tickets as I couldn't get 4 tickets for the match in the price bracket I wanted to pay. Everything went through ok,…
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Missing holiday features - where so I stand?
Hi all. im due to be on holiday in the Lake District in a few weeks. The cottage I have booked (in January 2020) was specifically booked because it includes access to a nearby leisure centre in a hotel complex included in the price. The cottage was booked through an established Lake District cottage letting agent. The…
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Booking fees - extortionate and non-refundable
Our local forest has just released tickets for a live concert next summer. Ticket price is £40 with a booking fee of £5.70 per ticket. The booking fee will not be refunded if the event is cancelled. It seems unreasonable that you won't get your money back if you don't receive the service you've paid for. What's to stop…
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Ideas for Halloween since covid has ruined it!!
Hi guys. I have older kids so trick or treating is the yearly excitement and they're gutted its not happening this year! They're 10 and 12....has anyone any ideas what we can do this Halloween that doesn't cost the earth! Im going to do a lil Halloween buffet with some films but wanted something for day time! Any ideas…
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advice - village hotel room with child
Hello Looking to book Village hotel room for myself and 1 yr old daughter, she co-sleeps, so will be sleeping in same bed with me? Across all their offers, the price for a room is £x for 2 adults, but for 1 adult and 1 child is £25 extra. Anyone have experience with booking a room with a child... Will hotel cause an issue…
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Airbnb nightmare
Hi We recently stay at an Airbnb and now we are being made an example of. The old noise boiler in the house, has packed up, so they need a new one. We now are fighting the bill, so any advice would be greatly appreciate. Cheers
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Cancelled Christmas holiday home
Hi, I booked a holiday home in the UK for a week over Christmas for our extended family - it had all been paid for and last week the agency called to say the owners had cancelled the booking - no explanation?? I have already paid out deposit on a restaurant for Christmas lunch for 6. Tickets to various events for the…
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Booked short break in Newcastle - now back in lockdown
Hi Me & my husband booked a short break in the centre of Newcastle for the beginning of October. Today it's been announced that they are reimposing some of the lock down restrictions because the number of covid cases in the area are increasing. So I'm now debating what to do if the restrictions are still in place then. I…
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Face masks for kids on flights?
Hi I will be flying to Scottish Highlands from London during the Half term by Easy Jet so does anyone know if children under 12 will be required to wear face masks on the plane? Also as we are flying from London, are we still required to complete the government online form:…
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Residential Conference Centres - Covid-19 restrictions
Can anyone point to specific regulations relating to the operation of conference centres which include residential overnight accommodation? I'm thinking of places where groups of people come from many different households, attend meetings (face mask and other precautions in operation), have meals (table service), and stay…
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Inverness in October?
Hi I am considering going to Inverness for the late October school half term as flying abroad is out of the question at the moment. 2 Adults and 2 children under 12. The flights are around £100 return from London. Any recommendations for a 4 day trip in and around Inverness? Thanks
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Love Holidays
Hi Martin I don't know what to do next. help!!!
We booked a package holiday with love holidays to Bansko and departed on the 15th March, after 2 days we was asked to leave our hotel due to a covid19 lock down at the resort.we received a call from our holiday provider and made them aware of our situation but they offered no…
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Double booking for holiday let - where do I stand?
Hi all, We (me, partner, 2 year old, and my parents) were all booked for a holiday cottage arriving 26th September for 1 week. We booked through a website and received all the correct and expected correspondence from them; booking confirmation email, automated holiday count down emails, and check in information a week…
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Static Caravan sale Parkdean- not received money!
Hello, Anyone else out there struggling to get their money from a Caravan sale with Parkdean? We sold ours over a month ago and our Buyers paid Parkdean who were to take their extortionate commission and settle our loan and pay us the remaining. The Terms and Conditions say we would get our money within 21 days of the…
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Driving to Cornwall
We are driving to Padstow from Yorkshire at the end of the month. Normally we drive down the M6/M5, but find the frequent delays and roadworks a bit of a bind. According to the route planners, the M1/M42 is only about 15 miles further. Would we be less likely to encounter problems using this route? We plan to set off at…
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Haven church farm/cleanliness issues
Hello Martin, I am writing to you in regards to our recent holiday experience. Our holiday break at Church Farm Holiday Village, Church Lane, Pagham, Bognor Regis, PO21 4NR. Week commencing Monday 28th September- Friday 2nd October 2020. This short break was booked for my granddaughters 16th birthday. We arrived around…
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Accommodation nightmare
I have had booked an apartment in North Tyneside for a week in September. On arrival the place was absolutely filthy and i complained to the property manager. He offered to get a cleaner to come over and that it would within 30 minutes. This in itself would have been impossible as the whole place needed a proper deep clean…
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