Chester Zoo - Does anyone know how to contact senior staff?

Biker-Budgie

My wife tried to order tickets for next Monday (daughter has an inset day so having a family day out)

The website crashed at the payment stage, the payment has in fact been taken twice (cleared this morning so not just a failed/pending transactions)

We have been trying to call on the public numbers - cannot get through, rings out then disconnects after a while.
we have tried emailing their customer services team - days ago with no response 
we have tried messaging via their social media accounts - no responses.

so we have no tickets, been charged double and cannot get through anywhere, can anyone suggest alternative contact numbers or email addresses so we can firstly try and enjoy a day out next Monday before chasing the refund via the bank for the double charge.

fingers crossed someone can help

martindow

I can't help with a phone number but posting onTwitter can often get a swift response.  Businesses are usually keen to be seen solving problems in a public setting like this.

frugalandsave

or try to locate somebody on linkedin and send them a private message

Biker-Budgie

thanks, it would appear my wife has now been responded too on twitter after several days so fingers crossed this can now get resolved.