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Coronavirus travel help & info

Discuss the MoneySaving implications of coronavirus on your travel plans: tests, quarantine and more.

Temporary board for Covid-19 travel disruption discussions
This is a temporary board for discussions specifically relating to travel disruption caused by the Covid-19 outbreak. Please refer to our regularly updated guides: * Coronavirus Travel Rights * Covid tests for overseas travel MSE Tine
MSE Coronavirus Guides Index
The MSE Team are working very hard to keep the on-site guides as up-to-date as possible, as well as writing news stories on various Coronavirus announcements. Please check these guides before posting in case your question has been answered already. MSE Guides: * Covid tests for overseas travel * Coronavirus Travel Rights *…
Successful AMEX Section 75 claim
I wanted to describe my success at a S75 claim I initiated and won against American Express. In March 2020 we flew out from London to Islamabad on BA. The tickets were purchased via my Amex card. Whilst on our holiday, COVID hit and our return flight got cancelled. I contacted BA for advice and they re-routed us on to a…
Caught COVID on flight back...
Have been searching old threads and can't find any on this subject. I assume I have no comeback for this, even 'though I will be forced to take at least a week off work which I didn't want to. Am I sure it was on the (Emirates) flight? Yes 95%. Steered clear of flights for the last 3 and a bit years because of covid, but…
3 year refund fight with British Airways! Help!
I don’t know where to turn, I’ve been trying to get a refund from British Airways for a delayed flight I couldn’t book in the pandemic so the operator told me to book any flight so a voucher could be issued. The operator made an error and instead of issuing the voucher put my booking into a purged system. 3 years of hour…
Can't get my refund from Direct Ferries
In early July I booked a ferry crossing to Ireland with Direct Ferries. I deliberately bought a higher-price ticket because it included the possibility to cancel and get a refund. Since Ireland has kept its quarantine restrictions for English visitors I duly cancelled. But Direct Ferries is insisting on giving me a voucher…
Leg of KLM flight cancelled
Jan 2022 flying from Basel to Edinburgh via Schipol: the day before the flight I'm notified by text that our afternoon connecting flight to Edinburgh is cancelled and that we are booked on a late evening flight, resulting in a 9 hour layover at Schipol instead of about 2 hours. I've put in a claim for compensation to KLM…
I'm taking Ryanair through the small claims court
Posting this in case any MSE Forum members also find themselves in Court action with Ryanair. My case was due to be heard in Manchester County Court today, but a Court !!!!!!-up meant that it wasn't. I now have to wait for a new date. Anyway.... In June 2020 I booked flights for 4 to Tenerife (to fly on Dec 23 2020), at a…
Eurostar Vouchers and refunds
In Jan 2020 I booked myself and a friend on Eurostar to travel to Paris in May 2020, it was on one of their £29 each way deals. Then due to a pandemic, that didn't happen and Eurostar offered a voucher to rebook at leisure to travel before end of 2020. Then as we were still under the covid travel restrictions they extended…
Flight Cancellation Compensation
Easyjet and Tui have become the latest airlines to cancel flights at the last minute leaving passengers in the lurch during the school half-term holidays. If your flight is cancelled, you're due an alternative or a full refund. Plus, if it's less than 14 days before departure you could be owed £100s in compensation on top…
tested positive - going cancun in 3 days
Good afternoon. Me and the wife are going cancun in 3 days time. She is feeling very unwell and have tested positive for covid (lateral flow test). The trip is an all inclusive for 7 nights through TUI. We do have travel insurance - https://www.coverforyou.com/content/policywording-cfu-idol-AXA-XI27.pdf Can we cancel the…
Ryanair - refund of flight tickets during Covid
We paid for flight tickets prior to Covid. Like Nick Blades (who won his small claims court case against Ryanair), we decided not to fly on the basis of the FCDO's advice against non-essential travel. We have approached them through dispute resolution. Ryanair will not refund us, stating we are not 'passengers' as we did…
COVID restrictions USA [Merged]
Two weeks ago I booked the trip of a life time for my 21 yr old daughter and me. Just 4 nights in san francisco my no.1 destination to see Stevie Nicks my no.1 artist playing at the Chase Center on my birthday. It has cost me over £2.5k to go. Today I found out my daughter cannot go as she is not fully vaccinated due to a…
Annual travel insurance needs taking out before booking ?
We luckily had a couple of holidays booked so rather than pay for single trip policies we bought an annual one. Just before one of the trips (the insurance period had started)one of us was ill - the customer service line said we were unlikely to be able to claim compensation as we booked the holiday before taking out the…
Car hire for occasional use
Hi Everyone Just bought an electric van for work in and around London. It doesn't have much range on it. About 130miles but will do pretty much all my journeys. I have an old banger of a car, but insurance will cost me £600 for the year + £200 road tax + £45 MOT + maintenance etc i.e. £1000 / yr I'd like to get rid of it…
Lufthansa Incorrectly Denied Boarding
On the 26th of July 2021, we had a flight booked from Heathrow to Manila with Thai Airways. The first leg of the flight - Heathrow to Frankfurt - was being fulfilled by Lufthansa. We were Philippines residents at the time, with resident travel visas. On the 25th of July, the day before we were due to travel, new…
Travelling via Eurostar to Paris/Covid booster
Hello forum Can anyone please confirm what vaccination status is required to enter France as I'm really confused! We booked out trip for August last night and we are traveling via Eurostar from London. Once we'd completed the booking, the site took us to a 'check you have the correct documents to travel' page and on it we…
Vueling refunds
Does anyone know how to swap a Vueling flight credit to a refund. We were due to fly May 2020, they contacted us and offered only a credit, now they’re saying it’s our fault for accepting it. Any help would be appreciated. Thanks for reading 👍🏻
Covid Air New Zealand flight refund?
I had a booked flight with Air New Zealand from LHR to LA the day before lockdown. With the Covid news in the UK, I decided to cancel the outbound flight, good job as the UK went into lockdown and I would still have been in LA when return flight was due. Air New Zealand have been brilliant throughout, since it was my…
Change of date jet2 website
Hi does anyone know where the change holiday date is on jet2 website? I've been trying for a while now. I logged in to Manage my booking but there is nothing there to change dates of holiday. TIA Debs
Kiwi.com
There has previously been a number of posts complaining about the refund procedures operated by Kiwi.com. For what it is worth, BA, Iberia, Finnair and American Airlines have issued specific advice to all travel agents not to deal with them in any shape or form with immediate effect. The airlines state this is because of…
Cruises & Covid
We set off on a 11 day Cruise & Stay deal with P&O 2 weeks ago - we'd booked various shore excursions & an on-board drinks package. Only 4 days into the cruise we caught Covid. We were then isolated & tested positive frequently. Not allowed to leave the ship as planned for the "Stay" at the nice 5 Star (P&O) hotel, we set…

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MSE News

NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What you need to know
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
Warning: 'WASPI' women affected by State Pension age rise should watch out for 'steep rise' in scams
If you're a woman born in the 1950s affected by changes to your State Pension age, be on high alert for scams offering compensation for this. Campaign group Women Against State Pension Inequality (WASPI) and charity Independent Age have warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group.
Martin Lewis: 'WASPI' women affected by State Pension age rise should beware 'steep rise' in scams
If you're a woman born in the 1950s, be on high alert for scams offering compensation for those affected by changes to their State Pension age. MoneySavingExpert.com (MSE) founder Martin Lewis has warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group – with some even using Martin's name.
Small pension pots to be automatically combined in future under Government plans – here's what it could mean for you
If you have a number of small pension pots you've built up over years of changing jobs, they may be automatically combined in future under new Government plans. This could make it easier to stay on top of your pension savings and reduce costs – but it's still very early days, and we don't yet know exactly how the scheme will work in practice.
Martin Lewis: Aged 20 to 25? Trick to get a FREE four-year railcard worth £100 from Santander
If you're aged 20 to 25, there's a trick right now that can get you a free four-year railcard worth £100 via the bank Santander. MoneySavingExpert.com founder Martin Lewis takes you through it.
Went to an employment tribunal between 2013 and 2017? Can you reclaim £100s?
Tens of thousands who overpaid employment tribunal fees are now due a share of £13 million, which could be worth £100s. But refunds aren't automatic, so you need to act to get your money back. Here's what you need to know.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.

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