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Temporary board for Covid-19 travel disruption discussions
This is a temporary board for discussions specifically relating to travel disruption caused by the Covid-19 outbreak. Please refer to our regularly updated guides: * Coronavirus Travel Rights * Covid tests for overseas travel MSE Tine
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MSE Coronavirus Guides Index
The MSE Team are working very hard to keep the on-site guides as up-to-date as possible, as well as writing news stories on various Coronavirus announcements. Please check these guides before posting in case your question has been answered already. MSE Guides: * Covid tests for overseas travel * Coronavirus Travel Rights *…
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Eurostar Vouchers and refunds
In Jan 2020 I booked myself and a friend on Eurostar to travel to Paris in May 2020, it was on one of their £29 each way deals. Then due to a pandemic, that didn't happen and Eurostar offered a voucher to rebook at leisure to travel before end of 2020. Then as we were still under the covid travel restrictions they extended…
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Flight Cancellation Compensation
Easyjet and Tui have become the latest airlines to cancel flights at the last minute leaving passengers in the lurch during the school half-term holidays. If your flight is cancelled, you're due an alternative or a full refund. Plus, if it's less than 14 days before departure you could be owed £100s in compensation on top…
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Caught COVID on flight back...
Have been searching old threads and can't find any on this subject. I assume I have no comeback for this, even 'though I will be forced to take at least a week off work which I didn't want to. Am I sure it was on the (Emirates) flight? Yes 95%. Steered clear of flights for the last 3 and a bit years because of covid, but…
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tested positive - going cancun in 3 days
Good afternoon. Me and the wife are going cancun in 3 days time. She is feeling very unwell and have tested positive for covid (lateral flow test). The trip is an all inclusive for 7 nights through TUI. We do have travel insurance - https://www.coverforyou.com/content/policywording-cfu-idol-AXA-XI27.pdf Can we cancel the…
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Ryanair - refund of flight tickets during Covid
We paid for flight tickets prior to Covid. Like Nick Blades (who won his small claims court case against Ryanair), we decided not to fly on the basis of the FCDO's advice against non-essential travel. We have approached them through dispute resolution. Ryanair will not refund us, stating we are not 'passengers' as we did…
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COVID restrictions USA [Merged]
Two weeks ago I booked the trip of a life time for my 21 yr old daughter and me. Just 4 nights in san francisco my no.1 destination to see Stevie Nicks my no.1 artist playing at the Chase Center on my birthday. It has cost me over £2.5k to go. Today I found out my daughter cannot go as she is not fully vaccinated due to a…
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Annual travel insurance needs taking out before booking ?
We luckily had a couple of holidays booked so rather than pay for single trip policies we bought an annual one. Just before one of the trips (the insurance period had started)one of us was ill - the customer service line said we were unlikely to be able to claim compensation as we booked the holiday before taking out the…
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Car hire for occasional use
Hi Everyone Just bought an electric van for work in and around London. It doesn't have much range on it. About 130miles but will do pretty much all my journeys. I have an old banger of a car, but insurance will cost me £600 for the year + £200 road tax + £45 MOT + maintenance etc i.e. £1000 / yr I'd like to get rid of it…
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I'm taking Ryanair through the small claims court
Posting this in case any MSE Forum members also find themselves in Court action with Ryanair. My case was due to be heard in Manchester County Court today, but a Court !!!!!!-up meant that it wasn't. I now have to wait for a new date. Anyway.... In June 2020 I booked flights for 4 to Tenerife (to fly on Dec 23 2020), at a…
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Lufthansa Incorrectly Denied Boarding
On the 26th of July 2021, we had a flight booked from Heathrow to Manila with Thai Airways. The first leg of the flight - Heathrow to Frankfurt - was being fulfilled by Lufthansa. We were Philippines residents at the time, with resident travel visas. On the 25th of July, the day before we were due to travel, new…
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Travelling via Eurostar to Paris/Covid booster
Hello forum Can anyone please confirm what vaccination status is required to enter France as I'm really confused! We booked out trip for August last night and we are traveling via Eurostar from London. Once we'd completed the booking, the site took us to a 'check you have the correct documents to travel' page and on it we…
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Vueling refunds
Does anyone know how to swap a Vueling flight credit to a refund. We were due to fly May 2020, they contacted us and offered only a credit, now they’re saying it’s our fault for accepting it. Any help would be appreciated. Thanks for reading 👍🏻
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Covid Air New Zealand flight refund?
I had a booked flight with Air New Zealand from LHR to LA the day before lockdown. With the Covid news in the UK, I decided to cancel the outbound flight, good job as the UK went into lockdown and I would still have been in LA when return flight was due. Air New Zealand have been brilliant throughout, since it was my…
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Change of date jet2 website
Hi does anyone know where the change holiday date is on jet2 website? I've been trying for a while now. I logged in to Manage my booking but there is nothing there to change dates of holiday. TIA Debs
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Kiwi.com
There has previously been a number of posts complaining about the refund procedures operated by Kiwi.com. For what it is worth, BA, Iberia, Finnair and American Airlines have issued specific advice to all travel agents not to deal with them in any shape or form with immediate effect. The airlines state this is because of…
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Cruises & Covid
We set off on a 11 day Cruise & Stay deal with P&O 2 weeks ago - we'd booked various shore excursions & an on-board drinks package. Only 4 days into the cruise we caught Covid. We were then isolated & tested positive frequently. Not allowed to leave the ship as planned for the "Stay" at the nice 5 Star (P&O) hotel, we set…
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Those trying to get refunds from Opodo
Taken me since March to even get through to someone at opodo, 3 letters wrote, 10 emails sent, 8+ (hour long) phone calls recorded, each time they promised a refund within 3 months and it never came, anything they promised never came. They updated my booking status a few times to make it seem like there was something…
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Cancellation before COVID.
Hi, I would really appreciate some help. I’ve been going backwards and forwards with a travel company regarding a refund and am considering next steps. I booked a packaged holiday, ATOL protected, in July 2019 for May 2020 to the Maldives, & paid a £200 deposit on my credit card. I contacted the company in November 2019 to…
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Claim back payment for a canceled flight
My son book a Virgin flight through A Dream in January 202)0 to flight out in June that year but did to covid it was cancelled he has rang them several time asking for his money but they just keep telling him they wil! Be in touch via email still nothing, so he has tried to go through his credit card company and they have…
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Section 75 refund refusal for cancelled flights
Has anyone had a refund refusal because the credit card company excludes all taxes when it looks at the value of the ticket purchased? In February 2020 I bought 2 internal flights on South African Airways for a total cost of £481. SAA have offered a credit voucher which I can't use so I claimed from AmEx under section 75.…
