Kiwi.com

Alan_Bowen

There has previously been a number of posts complaining about the refund procedures operated by Kiwi.com. For what it is worth, BA, Iberia, Finnair and American Airlines have issued specific advice to all travel agents not to deal with them in any shape or form with immediate effect. The airlines state this is because of the level of complaints they have received, they have in addition withdrawn the ability of Kiwi.com to issue any tickets themselves on any of the 4 named airlines. If you are contemplating booking with them, this may be information you might wish to consider before doing so. Whether it will have any effect on Kiwi.com itself is unknown, but it is very rare for airlines to take action like this.

GeoffC250

Hi on 1st January we foolishly booked BA flight through kiwi.com and have just received the flight cancelled email from them. Its states its down to the airline which strangely enough is still taking bookings..no surprise, just a bunch of lies! I'm currently awaiting a refund which i doubt will happen 😒

Westin

GeoffC250 said:

Hi on 1st January we foolishly booked BA flight through kiwi.com and have just received the flight cancelled email from them. Its states its down to the airline which strangely enough is still taking bookings..no surprise, just a bunch of lies! I'm currently awaiting a refund which i doubt will happen 😒

Fingers crossed for you that they refund in full and don’t take off the service administration fee.