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Those trying to get refunds from Opodo
Taken me since March to even get through to someone at opodo, 3 letters wrote, 10 emails sent, 8+ (hour long) phone calls recorded, each time they promised a refund within 3 months and it never came, anything they promised never came. They updated my booking status a few times to make it seem like there was something…
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Cancellation before COVID.
Hi, I would really appreciate some help. I’ve been going backwards and forwards with a travel company regarding a refund and am considering next steps. I booked a packaged holiday, ATOL protected, in July 2019 for May 2020 to the Maldives, & paid a £200 deposit on my credit card. I contacted the company in November 2019 to…
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Claim back payment for a canceled flight
My son book a Virgin flight through A Dream in January 202)0 to flight out in June that year but did to covid it was cancelled he has rang them several time asking for his money but they just keep telling him they wil! Be in touch via email still nothing, so he has tried to go through his credit card company and they have…
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Section 75 refund refusal for cancelled flights
Has anyone had a refund refusal because the credit card company excludes all taxes when it looks at the value of the ticket purchased? In February 2020 I bought 2 internal flights on South African Airways for a total cost of £481. SAA have offered a credit voucher which I can't use so I claimed from AmEx under section 75.…
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Any help on this please Easy jet refused compensation due to alleged group of disruptive customers
Hi everyone, I got this from Easy Jet, I ended up paying quick time for a new flight (as mine got cancelled) this was first thing in the morning at 06:00 next day as I was not going to waste time on the APP and the notification of cancellation without any reason came through at midnight (finally) by email, my original…
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Travel Trust Association Refund
I booked a package holiday with Teletext Holidays for July 2020 but due to pandemic moved it to May 2022 by which time Teletext Holidays went into administration. Long story short I have been chasing my refund with TTA since May on a monthly and now a weekly basis but have no success. My bank refused a chargeback because…
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Travel insurance (Covid positive) - start date of policy
Hi, We booked a last minute holiday and booked travel insurance to start on the day we were due to travel. Our destination had strict Covid rules, we spoke to Insure and Go to make sure anyone in the family getting a positive Covid result would be covered. Two of the family tested positive the day before travel. Insure and…
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Spain lifts the last remaining travel restrictions 21/10
https://www.gov.uk/foreign-travel-advice/spain/entry-requirements From 21 October 2022, all COVID-19 travel restrictions for travellers to Spain have been lifted. The rules that previously applied to travellers coming to Spain no longer apply:
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Travel Insurance refused to pay as no return tickets
Hello - i do hope someone can give me a good advice. We travelled to France, Paris on 6th March this year and booked an accommodation until the 11th March as were planning to go home on that day. We didn't buy return tickets as we were not sure if to go by a flight or Eurostar due to [potential] health issues with my…
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Celebrity Cruises - COVID REFUND -
Good afternoon all, This is my first post here, so please be gentle if I have posted in the wrong thread. Long story short (ish)... My parents booked a 7-day cruise to the Norwegian Fjords for July 2022. On the day of departure my father, unfortunately, tested positive for COVID upon boarding the ship. They got denied…
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How do I progress with ignored TUI refund emails?
On 05/08/2022 I sent 2 seperate emails to TUI for refunds for firstly, a delayed outbound flight of over 3 hours, and secondly, a cancelled return flight with a delay of over 24 hours. I used the template provided on the MSE website. For 2 people this equated to £350 each for each flight, totalling £700 per claim. On…
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Flight cancelled during covid - who is liable?
Hello! I got stuck in South Africa during COVID. Ethiopian Airways said I must use the flight before the end of 2021. However, then due to Omicron all flights got stopped and I was unable to return for Xmas as planned. Eventually when I got through to the airline they said it was my travel agent who was liable. The travel…
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Loganair Consistently refusing refund and won't answer emails
Help required with Loganair refund. I was unable to travel to get my flight due to covid travel restrictions stopping me get to the airport at the very start of the first lockdown. It was return flights from Glasgow to Orkney for a one off family event. According to the CAA I should due a refund. I have been emailing…
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2021 covid travel plans disruption
Hello there! I had plans to visit London from Wales in 2021. I made a reservation on airbnb in advance to stay from Sat Jan 16, 2021 to Sat Jan 23, 2021 and payed £573.02 for reservation. In the beginning of January there were additional restrictions announced, which made travelling to England for leisure purposes illegal.…
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Travelling to Spain without booster
Hi, I hope someone can help. Me and my wife are travelling to Majorca next week. We never got boosters. I have antigen tests from Chronomics, which I believe will be able to provide a certificate within 20 mins of a test being done, and I need to do this within 24 hours of travelling. If I'm reading it right, I need to…
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Travelling To Canada - Random Selected Mandatory COVID-19 Testing Heads Up
I went to Toronto last week and had my vaccination passports, eTA and bar code from completed ArriveCAN app ready. I had been warned that they randomly test people on arrival which I assumed would be straight off the flight after passport control. On my way to my hotel I received an email saying I had been selected for…
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PCR Test to go to IBIZA Home Kit or at a destination
Hello, i am going to Ibiza next month and i know i have to do a PCR Test as i am Unvaccinated, do i order one online and do the test at home or do i have to go to a certain destination for them to carry out the test. Also if i can order one online to do it at home (how does it work ) which website do you recommend please
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We have taken Jet2 to court over refusing refund of holiday deposit - and won
I'll try to keep this as short as possible but wanted to post this to make others aware of the proceedings in our case. The key points are * In January 2020 we booked an October 2020 holiday to Greece with Jet2 and paid a deposit * During the summer, the hotel started to make significant changes due to Covid 19, incl.…
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Battle with KLM flight cancelled compensation
My partner has had 4 flights cancelled this year by KLM. Their customer service is appalling. They are claiming that the flights were cancelled as they didn’t have enough staff and therefore classing this as exceptional circumstances I am getting nowhere with them. Can anyone advise what I can do next?
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Virgin Atlantic Travel Voucher HELP
Hey guys, I was given a £4000 Virgin Atlantic Travel Voucher during COVID (...refunds were not offered....) and am needing some help/advice. We're based in Australia and the plan is to use the travel voucher to fly back from Sydney to London for Christmas this year. Unfortunately, there are no flights available on the…