Virgin Atlantic Travel Voucher HELP

Blue_GS87

Hey guys, I was given a £4000 Virgin Atlantic Travel Voucher during COVID (...refunds were not offered....) and am needing some help/advice. We're based in Australia and the plan is to use the travel voucher to fly back from Sydney to London for Christmas this year. Unfortunately, there are no flights available on the dates that we can travel and through our numerous phone calls with Virgin, it seems that there's going to be very limited flights in the foreseeable future flying from Sydney to London. I think that there's an issue with either their Singapore/Hong Kong leg?!?!

So Virgin have said that the options are to fly to a random country from Sydney....Or fly on a date that is available, regardless if you're able to take time off or not....both options seems pretty unreasonable and idiotic....Anyone got any advice?!? 

eskbanker

Those two options don't sound unreasonable and idiotic to me - you're presumably hoping that they'd offer to buy them back for cash but they'd only do that if you could make a compelling case that they originally failed to offer a refund when they were legally obliged to, or that a significant reduction in their services on your favoured route warrants either a cash refund or a validity extension?

Are the vouchers transferable perhaps, i.e. could you sell them?

Westin

Virgin Atlantic have not flown SYD/HKG for years. They never flew SYD/SIN on their own aircraft either.  They may have had code share agreements with either Singapore Airlines or Virgin Australia on some routes.

Are you sure this is not Virgin Australia?

Virgin Australia also however had their own problems during the pandemic and the old VA airline is under new ownership and not flying the same route network. I think they pulled out of long haul flying completely, and all international routes except New Zealand.

If it is Virgin Atlantic (VS) then you are going to be stuck, although still not sure how you can be holding a travel voucher from them based on SYD flying.   To use I suspect you will have to get to LAX or SFO and use on the VS network from west coast USA.

mattyprice4004

It also doesn’t sound idiotic to me - I think you’re being unreasonable. 

You’ll just have to change over in another country or amend your dates - at the end of the day your annual leave dates aren’t Virgin’s problem. 

You won’t be able to get a cash refund.