Travel insurance (Covid positive) - start date of policy


We booked a last minute holiday and booked travel insurance to start on the day we were due to travel.  Our destination had strict Covid rules, we spoke to Insure and Go to make sure anyone in the family getting a positive Covid result would be covered.

Two of the family tested positive the day before travel.  Insure and Go are saying this isn't covered as the insurance policy doesn't start until the day of travel.

Is this our fault for not starting the policy earlier?


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