Travel insurance (Covid positive) - start date of policy
miguel80
Forumite 2 Posts
Hi,
We booked a last minute holiday and booked travel insurance to start on the day we were due to travel. Our destination had strict Covid rules, we spoke to Insure and Go to make sure anyone in the family getting a positive Covid result would be covered.
Two of the family tested positive the day before travel. Insure and Go are saying this isn't covered as the insurance policy doesn't start until the day of travel.
Is this our fault for not starting the policy earlier?
We booked a last minute holiday and booked travel insurance to start on the day we were due to travel. Our destination had strict Covid rules, we spoke to Insure and Go to make sure anyone in the family getting a positive Covid result would be covered.
Two of the family tested positive the day before travel. Insure and Go are saying this isn't covered as the insurance policy doesn't start until the day of travel.
Is this our fault for not starting the policy earlier?
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If its an annual policy you are only covered for issues that occur on or after the start date, give you were sick before the start date it wouldnt be covered.
Single trip doesnt have a buyer declared start date, its instant, and so wouldnt have an issue.
https://www.moneysupermarket.com/travel-insurance/enquiry/
When does your trip start?
Please use date format DD/MM/YYYY
Some of your party got covid 1 days before your holiday ie day of travel, started therefore not covered
Or am I reading this wrong
and we will never, ever return.
do you know when you called insure and go e.g. time and date on a mobile phone?