Claim back payment for a canceled flight

Florence1971

My son book a Virgin flight through A Dream in January 202)0 to flight out in June that year but did to covid it was cancelled he has rang them several time asking for his money but they just keep telling him they wil! Be in touch via email still nothing, so he has tried to go through his credit card company and they have advised due to the time scale they are unable to hdlp.  This now effecting his mental health as I have had to bail him out of debt I few times, what can we do .

eskbanker

Assuming 'A Dream' is some sort of travel agent, then they were responsible for refunding him when the flight was cancelled, but in the early stages of the pandemic there was initially a credit scheme in place that offered a credit voucher that could ultimately be redeemed for cash, and travel companies were in general keen to offer these or other vouchers that weren't convertible to cash, so it'll be important to ascertain exactly what he asked for or accepted at the time.

A credit card company won't be able to help, as neither of their options will apply - section 75 doesn't cover bookings through an intermediary (unless it can be demonstrated that the agent definitely received the refund from the airline) and chargeback is long since out of time, as he's discovered.

If he's confident that he's entitled to the cash back, i.e. that he didn't accept any form of voucher in lieu of a refund, then he could initiate a claim against A Dream via MCOL....

https://www.moneyclaim.gov.uk/web/mcol/welcome