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Vueling refunds

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elmberry
elmberry Posts: 1 Newbie
edited 19 May at 4:55PM in Coronavirus Board
Does anyone know how to swap a Vueling flight credit to a refund. We were due to fly May 2020, they contacted us and offered only a credit, now they’re saying it’s our fault for accepting it. Any help would be appreciated. Thanks for reading 👍🏻

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  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    elmberry said:
    Does anyone know how to swap a Vueling flight credit to a refund. We were due to fly May 2020, they contacted us and offered only a credit, now they’re saying it’s our fault for accepting it. Any help would be appreciated. Thanks for reading 👍🏻

    Have you checked if a similar question has already been asked ?
  • eskbanker
    eskbanker Posts: 37,043 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Generally companies issuing credits/vouchers to customers won't buy them back for cash, so the only time to get a cash refund is by rejecting voucher offers at the original time of fight cancellation, unless there's anything in Ts & Cs that suggests otherwise....
  • I'm also trying to get a refund, or activate my credit. Flight cancelled by Vueling due to COVID in 2020, 3 years on the credit is due to expire. Trying to change it to use it online is impossible- doesn';t recocgnise the booking code; trying to contact customer services- does not give option to ask this question then crashes. Trying to phone them- no answere.
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