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Travel insurance claiming back cancelled non-refundable bookings
My son has had an accident and is unable to travel, so I want to claim back the costs of the non-refundable parts of an upcoming holiday from my travel insurance. This is ferry and euro tunnel bookings, and some accommodation. The insurance company (cover for you, underwritten by Axa) says I need to ask for a refund from…
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Annual Travel Insurance policy query
I currently have an annual policy covering Europe only which expires in Dec 2024. We have just booked a trip to Canada for Sept 2025 and will be going on a cruise in April but am baffled as to how to address the insurance. Martin says 'buy as soon as booked' which I always done for single trips but the latest I can buy a…
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Aer Lingus - Manchester - Dublin LAX flights queries
Hi Has anybody flown on this route recently? Trying to find out the following but it isn't clear Once I check my luggage in Manchester, do I not see it again until LAX? How many meals would I get on the flight? (some dietary issues within my party) I know I clear US customs in Dublin (a major reason for using this route),…
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Holiday compensation/arbitration
Hello, Very new to asking for advice on forums so forgive me if this isn't relevant or appropriate. We had a terrible experience on holiday last year. We went on a cruise and when we arrived at the cruise terminal they couldn't find our booking details on their system. We had booked a deluxe suite (one tier down from a…
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Holiday Cancelled
Good Evening. Unfortunately we had our holiday to Jamaica cancelled today because of the recent hurricane that hit Jamaica. . Asked the tour operator if we could book to go to Turkey in replace of the cancelled holiday holiday. Was told that we could not do this by tour operator. Is this correct?
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Have you booked a 'secret hotel' recently?
A 'secret hotel' booking usually offers a discount, but the catch is that you don't know which hotel it is until you've booked. Have you had a success or a fail you'd like to share? Perhaps through Lastminute, Priceline, Hotwire or any other company that offers secret hotel bookings? Thank you, MSE Laura F
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Query: Liability for Additional Costs Incurred due to Travel Agency Bankruptcy
I am seeking advice regarding a recent travel booking issue that has caused financial strain. I booked accommodation at Mitsis Summer Palace through Travel Republic for £883.95. Unfortunately, upon arrival, I discovered that Travel Republic had cancelled my booking due ‘Meeting Point’ going bankrupt, without notifying me…
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Getting a refund after a 'very' last minute British Airways flight cancellation
This morning (8th July) my husband and I were due to fly from London Heathrow to Munich at 7.05am. We drove to Heathrow Long Stay Parking (pre-booked) and parked at 3.01am. We like to arrive early, check in and have breakfast at the airport. I got out of the car to take a photo of the Bay we were parked in and saw that an…
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Passport Office has destroyed my passport - help!
Bizarre one! We applied for a passport for our foster child a couple of months ago. We had to include various documents to support the application including my passport. The process was delayed by the local authority and was finally completed 3 weeks before we travel. Unfortunately, they returned our foster child's expired…
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Cheapest way of taking cash out of an atm when im working in Ireland
Wasnt really sure where to put this, please move mods if its more appropriate somwhere else. I live in the UK and im often in the south of Ireland for days at a time for work as the company is Irish. I prefer using cash as im old school, was wondering if anyone had advise on the best value way of taking euros out from an…
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Easyjet on board duty free cigarettes
I am travelling from Gibraltar to Manchester and have heard you can buy 600 cigarettes on board the flight. Is this true as I understood that I was only allowed a 200 limit?
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MSC cruise offer .
Hi We were on the MSC world cruise which suffered numerous issues during the trip to the point whereby over 900 passengers signed a petition regarding the issues. Ok, so after much forcing by the passengers during the cruise MSC sent everyone a letter stating: "We are delighted to offer you a future cruse credit equal to…
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Something fundamentally wrong with our air traffic control
Maybe I have been unlucky, but since COVID, every flight I have been on (bar one) has been delayed - between 1 hour and 26 hours. More times than not passengers have been boarded and then sit in the plane, on the apron, for up to 3 hours. Multiple times I have seen the captain come off the flight deck and make an…
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Mis sold holiday
Recently back from Mexico through Tui. Was sold a 5star beach resort. There was no beach to speak off. What there was rotten seaweed piled up and stank when it dried out. Every restaurant leaked with rain water and in the buffet restaurant it was splashing onto the salad. Jacuzzi bath in room you couldn’t use as the water…
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Email quote price can I use?
Hi I emailed myself a holiday quote from online provider a few days ago. and the link shows the holiday at the same price though price has since gone up online. Does anyone know please can I use the price from my email- it looks happy to accept payment?
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Health episode after buying insurance, before travel
For some years now we've had travel insurance as part of a package with our bank account. We pay an extra premium due to my wife's transient ischemic attack five years ago. At the beginning of the year we renewed cover for a trip in May, and booked a week's holiday in October. Three weeks ago we spent an overnighter in A&E…
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BEWARE late flights when using PURPLE PARKING - HEATHROW
Booked Purple Parking Heathrow to get a good deal. This was off site parking with shuttle service. Planned return flight arrival was 2230 hrs but bad weather delayed us by two hours. When I contacted Purple Parking for collection they STOP RUNNING THE SHUTTLE BUS from midnight. Many unhappy customers paying £27-£40 just to…
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Gites De France
Hello, I've had to log a complaint with GdF after staying in a gite which was not fit for purpose. They have acknowledged my email, but does anyone know if there is any Ombudsman or equivalent if they do not respond further?
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EZY8732 today 5 July Budapest to Gatwick
Just home after a long day of travelling. Flight was due to depart Budapest at 11.55am. Finally took off at 16.20pm. Hardly any information. Only what we could see on our phones. Found out through another passenger that we could have a voucher. This was just over £2 each which wouldn’t even buy 2 coffees. Captain announced…
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US Motel still has my UK driving licence and will not post it to me
I checked in at about 22.30 at a motel in Florida, tired after a long day and long drive. They asked for my credit card and id..I gave them my UK driving licence. They gave me back my credit card but I didn't spot that they didn't give me back my licence. I didn't notice that I didn't have my licence until two days after…
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