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Homeaway/vrbo - host missing
Can someone please help me out, this is a long one so I apologise in advance. I booked a villa via homeaway in October 2019 for 15th April 2020, then covid happened. The host denied me a refund but said if I paid the balance I could have re-use the villa within 12 months. I re-booked for this year. I have been trying to…
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Turkish Airlines not responding to refund request
I got stuck in Istanbul for a few days when the travel restrictions began. My friend and I had return flight tickets back to the UK for Wed 18th March but Turkish Airlines cancelled these by email on Tuesday 17th. The phone lines were completely jammed all day and we couldn't get through. We queued outside the British…
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Working 2 jobs
I work 2 jobs, my main monday to friday job have furloughed me does am i able to work a few extra hours with my weekend job during this time off or will this affect my furlough pay?.
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TUI Packaged Holiday - One jab or 2?
Last Summer we booked a packaged holiday to Greece for this August for my wife, myself and our 19 year old daughter. Whilst both my wife and I would (or should pending no further supply delays) have had both of our vaccine doses by then, how do we stand in respect of being able to go away, if our daughter has had only her…
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Lastminute Voucher
I’ve got a lastminute.com voucher but when trying to book something it says invalid promo code. I can’t get through to Customer Services on the phone line and seems they don’t respond to social media DMs. Anyone had the same and found a resolution or do I have to accept that the thieving b@5t@rd5 have taken my money?! 😭
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Hairdressers
I am a hair dresser and currently on furlough but have been doing course on my own laptop and calling clients off my personal phone .. I have also been going into work to do work and all while being paid furlough so 80% of my wage is that right or should I be getting some sort of wages top up .
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Hotels.com - covid-19 coupon
Like many people I was unable to go on holiday last year due to the coronavirus pandemic, so accepted a CV-19 coupon from hotels.com as it was the only thing on offer and as all I wanted to do was reschedule the holiday it seemed reasonable. Who'd have thought though that 12 months later we would be in the same position…
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Newly Self Employed - Scotland Help!
Hi....looking for some financial help Due to being let go by employer last year and not many employers taking on I made the decision in August 2020 to go self employed. I am a trades person based in Scotland. As of new restrictions in Scotland I have been unable to work since the beginning of the year and cannot claim any…
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Loss of business insurance claim
Dear MSE, I own a hairdressers salon in Ipswich and am insured with Hiscox, turns out I can claim through my policy for business interruption/loss business. So I submitted my claim and it’s got as far as Hiscox now asking me to prove that there was a Covid case within 1 mile of my business address. Apparently it’s in the…
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Travel voucher
Hi , last year myself, partner and son had our flights put into voucher form to use within a year. Now covid has gone on again I have been trying to contact Kenya Airways to request another year but can't get any replies at all . No email replies or won't answer the phone. Time is running out as voucher expires on the 30th…
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Postponed Theatre Show - seat price rises
Bought tickets in 2019 for a show that was due to take place in April '20. When Covid hit, I had an email to say that the show had been cancelled but then received another one to say it had been re-arranged for April '21 - this then also got pushed back to July '21 and this week I've had an email to say it's been pushed…
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UK booking asking for more money to rebook due to COVID
Looking for some guidance on the right place to look for information on rights. Start of 2020 booked a UK house (accommodation only) for a group of up to 20 people for a reunion. Obviously, for a booking booked for the April this was cancelled due to covid. As you can imagine finding an alternative date for a group that…
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Furloughed then redundant, changed to Furloughed help
Hi, I’m posting so I can pass the advice onto a friend. She was employed full time and put on Furlough at the beginning of all this. She was then made redundant. When (I think) Furlough was extended she asked her employer if her redundancy could be put on hold and her furlough extended. The employer agreed and sent her a…
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Refund when booking direct with hotel in croatia
My sister in law was due to be getting married in Croatia last year, this was moved to this year however has now been cancelled as the flights have been cancelled again and she doesn't want to postpone another year. All 80 guests paid a deposit and they have around 8000 which they are refusing to refund. They offered a…
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Bounce back loans-- sensible limits?
Hello all I am looking for a bit of advice/ guidance on applying for a top up loan. I realise this is of course a business question on a predominantly consumer forum, but since MSE has allowed similar questions previously... My company successfully applied for a BBL last year, taking around 50% of the maximum eligible to…
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Furlough Payment
Hi, I have a query about furlough pay and how much my granddaughter should be receiving. The situation is that she was a saturday girl (for well over a year) for a well known hairdressers before being offered an apprenticeship with them last August. Whilst on furlough her wages have been very much up and down (£130 this…
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MSE News: Teletext Holidays threatened with court action after failing to provide refunds
Teletext Holidays may face court action if it fails to refund customers whose package holidays were cancelled due to the coronavirus crisis, the Competition and Markets Authority (CMA) has said. Read the full story: 'Teletext Holidays threatened with court action after failing to provide refunds for trips disrupted by…
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Love Holidays - Disgrace
I booked a holiday with Love Holidays in January 2020 for a trip abroad in August. I paid a deposit and then Covid happened big time. Despite common sense telling me the holiday would be cancelled, 10days before I was due to fly Love Holidays sent me a reminder to pay the balance of the holiday...I managed to get a live…
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Refund when booking direct
Hi We booked a weekend break at efteling Hotel and theame Park back in September 2019 for Easter 2020. Obviously that didn't happen and we moved our booking to this Easter. They are going to be closed over Easter so are offering us a stay in their holiday village, or we can move out dates or they will give us an efteling…
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Air New Zealand- LHR
This time last year I should have flown to LA from LHR with ANZ. The fare was very inexpensive, probably due to ANZ knowing they were discontinuing the route under £500 return. ANZ have sent me the voucher to rebook, it has been extended to June this year, not that it looks like US flights/entry will be permitted by then,…
