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Praise, vent & warnings

Archives for November 2021

Scams and Mental Health
How do you manage to get a serious issue to Martin's attention?
Vent - Boots Repeat Prescriptions
Do like me wonder, when you collect your prescription from Boots, what will go wrong this time ? My wife and I both have repeat prescriptions which come to us from Boots. Mine didn't turn up last month - I had been told one date when I collected the previous month, on enquiring I found out a different date was on the…
Amazing service and praise for AO, Vent for Curry's
Last week I bought a dishwasher. I like to see things before buying rather than choose from a photo so went to Currys. What a fiasco, yes we have it / no we don't have it/try our other store/ coming in 2nd Dec but not guaranteed etc, etc. But selected a model I liked, came home and ordered from AO. Same price and free…
Parcels stuck in Langley
I made an order on Oct 1st from China - according to tracking it arrived in Langley UK on Oct 25th, yesterday I had a sorry I missed you card from Royal Mail trying to deliver parcel (tracking still saying its in Langley). There is no duty to pay on the parcel. Royal Mail cannot explain the delay (5 weeks) or why tracking…
HSBC Bank UK requires 100+ years of financial records - Financial Ombudsman agrees!
I'm the Treasurer of an unincorporated association that was founded, with no capital whatsoever, in 1915... 106 years ago. Members fully understand the importance of anti-money-laundering legislation, and we have no reason not to comply as far as is possible. But HSBC Bank UK required us to complete a "Know Your Customer"…
Go Groupìe again
I ordered 12 boxes of chocolates from Go Groupie in the first week in November and then I found that they were made into 12 orders, well I got one box in about a week, however still waiting for the other 11. They were for children who took part in a performance on 30th October, they will be so disappointed, what can I do?…
Bought by Many Pet Insurance
Fair play, Bought by Many are very good, their price for the year for insuring my dog was very competitive & they have a £99 yearly excess (not per claim). Made a claim yesterday afternoon following a trip to the vets for my hound & the money was in my bank account by 8:30 this morning.
Fed up with Amazon.
I'm currently trying to cancel an Amazon 'subscribe and save' subscription without success. Amazon make it extremely easy to start these things, and virtually impossible to cancel. I have been receiving an item on a monthly basis, but now want to cancel as my requirements have changed. The problem is that Amazon make…
Charities sending unsolicited trinkets following donations
Is it just me, or does anyone else get annoyed about charities wasting money I've donated on sending me things I don't want? I donated recently to a hospice in memory of an aunt who'd ended her days there. They have a Christmas campaign to raise funds each year. Each year they have sent out a plastic credit card sized card…
Inflationary price rises 2022
Curious as to where to put this on this forum, as it spans so many areas. It is used by mobile phone companies, internet providers predominantly but I presume can be found in many other bills we pay. Inflationary price rises, when first introduced it was if you were on a minimum term contract and went up once a year by the…
Tesco shelf labels. Make sure you have your glasses on.
Nearly got caught out by this Tesco label. Chorizo £2.50, the Any 2 for £2 refers to Cheeses, I had to photograph the text and blow it up to be sure as I didn't have glasses with me. OK so it looks like a too good to be true offer, but if it had been, say, 2 for £3 or £4 I would not have checked and would have ended up…
Beware of inssurance sold by Amazon for product breakdown and accident Insurance
May I warn UK customers what some would consider being an insurance scam? Amazon provides two-year insurance on electrical goods but also sell two-year insurance for breakdown or accidental cover. Should you buy the extra insurance thinking as I did that it will start when Amazons insurance expires then you are wrong as it…
Looking for advice - DFS
I recently purchased a brand new DFS sofa from an auction site for a fraction of the store cost - Laurie 2 x 2 corner sofa with scatter cushions. I visited my local store to enquire how i would purchase the formal back cushions for my sofa to be told that because I didn't purchase directly from store they cannot sell parts…
Balsam Hill Christmas trees
Apropos my post about UK consumer protection legislation requiring identity information about the trader, I've been corresponding with the Irish company that trades via www.balsamhill.co.uk. They do have a UK VAT registration - GB213794603 - but despite their claims to also have a UK-registered company in Belfast, their…
Bright Daughter But Sometimes...
My 20-something year old daughter is bright academically but she's a feather-brain at the same time. Example - she was applying for jobs and when she does this, she'll apply for 20 or so at a time. She got offers and the one she accepted, sent her a contract through the post...only it never arrived. After a bit of digging,…
Appliances Direct - Deliver when they want to not the date you choose.
Just a small warning over Appliances Direct. I've used this company a few times with no problems, but this time was farcical. Beginning of October, Friday evening. Order Dishwasher for a kitchen refit. Chose an order date of the 8th November from their delivery calendar as I A, know this is when I will be in and B, I don't…
LCS and E.ON demanding payment.
Hello any advice on what our next steps should be with the following issue would be very much appreciated. Back in the early Summer we received a letter from a debt collection company called LCS demanding payment on behalf of their client E.ON for electricity used late in 2020 and into early into this year for a property…
Radflek radiator reflectors
What a con the free offer is! I clicked on the link at the time stated, completed my delivery details, submitted the form all in the space of less than one minute. I got the message that there was a server error, resubmitted the form successfully after a couple of tries, only to get the message that the freebies were all…
Amazon claiming wrong product returned via Hermes courier
I recently purchased a tic watch gps 3 from Amazon. I wanted trial what it was like with an iPhone due to preference over the appeal of a tic watch vs an Apple Watch. After trialing it, I quickly realised its very limited in its capabilities. I decided to return back to Amazon and they promptly refunded me and hence I…
Sofology
Hi all, Not sure this is in the right forum area so please move if it's better elsewhere. Yesterday I was expecting a delivery from Sofology, ordered a chair, 2 and 3 seat sofa. I'd been told there was an issue with the 3 seat sofa and to speak to Cust Services. I spent an hour on hold and eventually got through to speak…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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