Looking for advice - DFS
No the sofa I purchased has DFS labels and batch numbers and I have also found out that this sofa was sent to auction as a duplicate order, explained this to the store and they stated that they cant create an order unless they have an original order to place it against.
Do I have any rights here as a new customer? I spoke to their escalations department to be told in an email that I would have to make replacement cushions myself.
Below are the two emails i received;
On Friday, October 29, 2021, 5:24 pm, Natasha Cooper <[email protected]> wrote:
Thank you for accepting my call today.
As advised by myself and our Dundee store, unfortunately DFS are not able to place an order for the requested back cushions for your current furniture.
This is due to DFS not being able to order servicing parts without having an order placed directly through us, to be able to ensure the correct parts are ordered.
I would advise to seek advice from a local upholsterer who may be able to assist you further in this matter.
Natasha CooperHead Office Escalations Department Manager
0333 9999 777
On Monday, October 25, 2021, 12:39 pm, jackson craigie <[email protected]> wrote:
As per discussion with store manager formal back cushions cannot be ordered for a sofa which has been bought second hand (not directly from DFS)
The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the c
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