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Praise, vent & warnings

Archives for April 2021

Passport Office
10 out of 10 for the service from Passport renewal. Sent in my daughters renewal last Thursday at 2pm, received the new passport at 2pm this Thursday. 1 week for a renewal. Amazing service. All done online as well. I was really expecting a long wait, website said 10 weeks.
McDonalds Food for Thoughts Expiry
Just went to fill in some surveys using receipts I'd stored away like nuts for winter, only to discover a new addition in the blurb. The receipts must now be used for the survey within 60 days of the day you visited, or they are expired. I now have a cupboard full of receipts unusable due to this stealth change. On…
Electronic ovens - Samsung
Have a new dual cook Samsung oven- electronic. There is a quick heat feature which I thought raised oven temperature to required temperature quickly! But no! It only partially heats oven. So I have been putting food into a Luke warm oven- which defrosts food and warms meat up!! Engineer visited to check settings and he…
LIDL Supermarket cut flowers
Hi. If you hurry to LIDL Supermarket, the carnations @ £1.79 last 6 weeks. I was really thrilled with mines. Hope that helps someone.
New scam? "The DWP has suspended your NI number due to fraudulent activity"
This was a phone call received this morning from 0800 791 1964 with a recorded message. I'm not sure what they are trying to do but as my tax is PAYE and I do not claim any benefits, there can't be any fraud One to watch out for...
Love2shop website down “for maintenance”
It seems that this has been a big problem recently, where the Love2shop website was supposedly down for maintenance over the weekend, without any warning and they said it would be working again on Monday. Funnily enough, its still not working. I went on to check the balance of the gift cards that we have, as we have about…
Beware bitcoin scam
I received an email this morning with a photo of Martin Lewis about investing in bitcoin. Beware, obviously a scam, was headed 'investor alert '.
Fake Royal Mail Message - Scam Warning
Be alert : there is a fake royal mail text message doing the rounds saying you have a parcel awaiting delivery but there is a £1.99 charge to release it. DO NOT reply to the message because it's nothing to do with royal mail and instead is fishing for bank details. Block the number and keep your cash safe. The message…
Glasses Direct Poor Service
My OH purchased a pair of reading glasses from Glasses Direct in late September last year, worn for a max of 1 hour a day. A couple of weeks ago the arm on the frame snapped. Glasses Direct have said they are unable to repair the frame. They will not replace the frame even though its only been lightly used for 7 months.…
Sainsburys Nectar mild rant
For the past three weeks my Nectar bonus offers have been a generic spend £30 get 3x points rather than the personalised offers on specific items. Worth far less. I contacted the online help to see what was happening to discover that Nectar help has been moved to India. I got the response of we have taken away your…
Plusnet - Bereavement - Praise
My dad signed up with Plusnet for an 18 month contract in February, but then sadly passed away in March. Initially Plusnet wrote to say I had the option of closing the account with no termination fee, or I could take over the existing contract and put it into my name. This would have meant that if I'd transferred it into…
School dinner times
Sorry perhaps the wrong section but desperately need some advice if possible. Our daughter is 5, and their alotted dinner break since covid has been cut to just 15 minutes. Our daughter is a slow eater even at home, and shes not eating even a quarter of her meals at school which is deeply concerning, she comes home…
Fedex Garbage
It took 4 days for a parcel to get from Calcutta, India to Glasgow, Scotland then took 6 days to get from Glasgow to Fife. It was sheduled to be delivered Monday before 'end of working day' (whatever that means) but it was a no-show, it then vanished from the shedule for 4 hours on Tuesday morning before being re-listed as…
Scam site gamensii.com selling PS5 on Facebook Don't use
Been popping up on Facebook for the last few days www.gamensii.com Website domain only registered on the 16th april 2021 Selling PS5 at half price (not possible ) Contact us page is only a web form , no address . Web site terms mentions the names "world of game " and "Gear Europe" which don't match the website name .…
Quidco - not tracking and not allowing claims
After more than 10 years of good times I feel the Quidco party is over. Yet again I've had a purchase not track and yet again the retailer (this time Quidco compare) doesn't allow claims. I use a separate browser, all cookies enabled and no ad blocking/privacy extensions to ensure nothing can break the tracking process. It…
How are DFS now they have their BSI Kitemark (Camden Sofas)
I bought 2 sofas last year from Sofology and have had nothing but trouble so finally, after 5 months of wrangling, they have agreed to remove the sofas and give me a full refund. I am now trying to buy new sofas and I am really leaning towards the first sofas I saw before I was swayed by a tired husband and the sofology…
Is this a scam?
Hi all Just very concerned about this message. A friend of mine is convinced this Is legit. I don't trust it!. I'd be very grateful of opinions please 'Do you remember me telling you that i lost money with a scam trading company?Well for the past 5 months after engaging a legal firm they were taken to court in Dubai and my…
PRAISE: Tesco returns
Bought a TV in store from Tesco march last year. Over the year had issues with the TV not responding to the remote, doing something different to what was pressed, randomly turning off or freezing. It was happening intermittently and I hadn't been particularly pushy about a replacement/refund because we just turned it off…
QS Supplies beware
The experience with QS Supplies has been negative from the start! Firstly we placed an order for 10 items only to be told that items had been discontinued and no alternative was available. We then had to return items purchased to fit with the discontinued items AT OUR OWN COST! We had a delay of 1 month for the final item…
Hermes the courier from hell
Hi all, hope you are all well & safe during these trying times... I am struggling to get anywhere with contacting you to resolve a failed delivery, does anyone have a working contact point? I have had a text message on the delivery date informing me that Hermes were unable to deliver a package. (The text does not give a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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