QS Supplies beware

Lisa5380

The experience with QS Supplies has been negative from the start! Firstly we placed an order for 10 items only to be told that items had been discontinued and no alternative was available. We then had to return items purchased to fit with the discontinued items AT OUR OWN COST! We had a delay of 1 month for the final item to arrive. Our bathroom fitter was booked for a month after delivery so we checked the outer packaging and items inside as best we could, but didn't completely unwrap because we didn't want to cause damage ourselves to unwrapped items. When we finally opened the shower tray it had a big chunk out of the corner. Contacted QS Supplies and we were told that we had not reported the damage within a 'reasonable time' and that they would not send a replacement item. I argue that the outer packaging was in tact and so how would we know the item was damaged unless we unwrapped completely and risked damage. I WOULD NOT RECOMMED THIS COMPANY. BEWARE!