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Praise, vent & warnings

Archives for June 2020

Next online order
Hi everyone 6 weeks ago I placed an online order in the Next sale. I know from past experience that it can take up to 8 weeks for your order to come through. They are also not very communicative and never let you know the status of your order. I received an email from them at 1.15 in the morning saying that my order had…
Beldray products - opinions?
I bought a Beldray electrical item some time ago and it never actually functioned properly. I've offered to send it back to the engineers for R&D purposes (not to fix it) and there is no interest. I've started this thread as I find this really odd - I know Beldray does not compete for the same customers, but I had visions…
Sky protect and domestic and general
iPhone XS Max. I wish the public to know the experience I had with sky protect / domestic and general. My iPhone XS Max screen got damaged so arranged for sky protect / domestic and general to repair the screen . When it was returned within a day the screen kept flickering and gradually got worse to extent you could not…
Van Meuwen plants
Hi. I need to vent about his dreadful company and give a warning to those thinking of buying plants from them. Many many weeks ago I ordered pelargonium plugs and lavender plugs. The pelargoniums arrived eventually but were dead or dying so had to be thrown away. No sign of the lavender. Since then I’ve repeatedly tried to…
Music magpie frustration
Hi there I'm new to all this, but feel I'm getting absolutely nowhere with music magpie!! I sent off three boxes of tech, cds and books to them, got a swift price for them, now all of a sudden they can't find one of the 3 boxes it works out to £70 worth of stuff, I printed off everything that was generated and posted them…
Discrimination for asking for a refund
Bit upset. My child’s dance school, (which we have paid thousands of pounds too over the past few years) have kicked us out. Because we asked for a refund for dance lessons that could not be held due to the virus. Anyone else having their children discriminated against? I hear that lots of school trips have been cancelled…
Sklum
Hello everyone We ordered a couple of chairs in May from Sklum with a delivery date for beginning of June. They never arrived, my emails and messages on social media have been left unread/ignored. Unable to contact them by phone. I have just looked at the latest Trustpilot reviews and comments on their social media pages…
AO.com experience
I bought a refrigerator and a gas cooker from ao.com. They were delivered separately several weeks apart. I assume because of COVID. refrigerator * The delivery was scheduled for sometime between 4 pm and 7pm. They showed up at 8:30 pm. * The four screws that attach the handles to the fridge were missing. They were…
Amex
I lost my Amex card on Sunday and reported it Yesterday lunch time The replacement arrived today less than 18 hours later Benchmark service with No stupid Covid19 excuses from Amex.
Can you really trust Ebay feedback and TrustPilot?
Hi, I recently had an experience which makes me question how much you can really trust user reviews. I had dealings with a company on Ebay where I had terrible customer service so I left them feedback that reflected this. Just by chance I checked back a few days later and the feedback was gone, I did not receive any…
Safestyle UK disaster
Safestyle UK started our windows and doors, a 2 day job in February and have only just completed, nearly 4 months later. There was a catalogue of disasters including, not turning up when I’d taken time off work on several occasions, damaging ornate stonework around our door, fitting a different colour frame to the door,…
Who the Hell are Point Social
I have had a transaction of £32.50 taken from my bank by a company called Point Social ?!? I’ve never heard of them??
Moved: In-Laws eh, who'd have 'em?
This discussion has been moved.
Over 70 Driving License Renewal
Firstly thanks for this site telling my wife I would get an automatic renewal notice from DVLA! So I typed DVLA Renew License Over 70 into Google and clicked the first link This was ukdrivinghelp dot co dot UK (Being 'new' I can't post links) They wanted £69.99 to process my application!!! (And all the others there as…
road works been done with noisy petrol drills at rest hours
So for the 7th time in 3 years severn trent are doing road works across the road. In the exact same spot. The other 6 times were started at 10pm at weekends and the 6th time they got sent away by residents, the 6th time we blocked their access, the police sympathised with us and they were moved on. (the reason was they…
Vent @ inconsiderate parking
Just need to have a vent!This has been going on for ages, and seems nothing can be done about it. Spoken to the people in question - no joy. Contacted the council - no joy. Seems like it does not qualify for Double Yellow Lines - Except for 6 years ago when they added them due to a diversion being in place, then a month…
Fraud but how ?
A neighbour received a scam phone call - she quickly hung up but the number that, appears to have called was their own banks "reporting fraud" number !! How did that happen ? ie) How did the scammer know what bank, our neighbour banks with ? Something stinks ...
HSBC Customer Services - vent and praise
Hi all, A few days ago I emailed HSBC about their customer services, as every single encounter (not an exaggeration) I've had with them since joining the bank in February has been a challenge. I was never, ever, given the correct information first time around, sent the wrong forms a few times, told payments would be made…
The Skinny Food Co
Issues with website - manic pop ups and banners and site crashes or freezes. I was in a hurry to order a gift and gave up. Seems that despite order crashing and no order acknowledgement being received (checked junk mail) they signed me up for weekly deliveries and presented request for funding to my bank. As soon as I…
Will Tesco Never Learn?
Last year I was unhappy when I read this, “Tesco's claim to be 'cheaper than Aldi' has backfired after the UK's advertising watchdog found it had misled consumers. ... In its ruling, the ASA found the ads gave the overall impression consumers could save money by swapping from shopping at Aldi or Lidl to buying from the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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