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Praise, vent & warnings

Archives for October 2017

Ombudsman can't help - what next?
I have formally complained to a company (UKsoccershop) following no adequate response through telephone contact or emails. I have not received a response to my written complaint - which was sent 'signed for'. I contacted the Consumer Ombudsman and am shocked to find that they are only able to deal with complaints about…
Acer computers terrible customer service
Hi I brought an Acer tablet.After a few months it stopped charging up.Acer said return it . I did. A week later they phone me to as there is a small amount of physical damage at the charging point it's not covered by warranty .If I want it back it will cost me £18 to get back unrepaired. Or £90 to get it repaired, it only…
creditscorematters (AGAIN)
Found this thread, forums.moneysavingexpert.com/showthread.php?t=2840560 after spotting two unrecognised transactions on my back statement for £56.38. I filled in a form while getting a quote for a loan, that asked me to verify my debit card by charging 16 pence (£0.16) to it, this form was 'branded' with the loan company…
Our 'Everest' Double Glazing journey!
Hi All We've been looking at double glazing recently (whole house inc 3 doors), so got a few local quotes and thought we'd compare this with Everest (supposedly 'the best'?). All the other companies sent round a chap to quickly measure up in about 30mins, discuss what we wanted and went away to get us a price. They got…
LWR Building Services Ltd. (Rogue Trader)
{Text removed by MSE Forum Team} are the people running this {text removed by MSE Forum Team}. They do fake asbestos tests and such a poor standard of work. Do not use. They are incompetent. Ask to see qualifications and insurance (if they have any). Mybuilder do not verify qualifications, insurance, or check that reviews…
HSL market system is a scam
Not sure if this is the right place to ask this question, but, here goes..... Has anybody got any experience/views of the HSL Smart Market System? It is a set of software tools for trading shares on stock market. Any views would be appreciated and, in particular, if anyone has any idea of how much the system costs to buy…
Lily Rose London
I'm very impressed with a company called Lily-Rose-London who sell jewellery and watches. I ordered a necklace for my daughter which arrived damaged but my complaint was acted upon speedily, and they were very apologetic and polite. Great customer service. :T I've absolutely nothing to do with the company but it was so…
Energy supplier scam?
Just got a call from an Indian gentleman with a very thick accent, claiming to be from my new energy supplier. My suspicions were aroused as he called the landline which is only for the business we run from home. However the energy supply is domestic and in my name. He claimed the meter numbers were wrong. He knew my…
Phillips Customer Care
I bought a Phillips iron from Curry's about 6 months ago but noticed yesterday it developed a fault. I had an online chat with Phillips who tried to solve issue over the phone but despite all their endeavours nothing helped. They then requested the 4 digit serial no. of the iron and proof of receipt. Unfortunately I could…
Specsavers NHS voucher error
After a sight test at Specsavers they gave me an NHS voucher to use against the cost of new glasses. I went to another opticians where I was told that the voucher was worth £111, so I bought some quite expensive frames and lenses. Unfortunately it transpired that Specsavers had given me the wrong voucher! Actually it was…
Card details compromised
Hi all, So, I am in Spain at the moment and To cut a long story short I discovered my card details have been used fraudulently and I get onto the bank and I discover a few transactions have been attempted including a pending one for Next Directory for £178.99 The bank were great and I've cancelled my card etc and a new one…
Soak.com - Stay Clear!!!
Appalling after sales customer service. I received a cracked toilet cistern with a small hole in it. Took 3 days to get an initial response from Soak which I had to chase up myself. I asked to speak to a Manager and there's a 24 hr return call policy - no one available to voice my concerns to. Then Soak advised because I…
Warning* TV Licence Refund email
Thankfully my spam filter picked it up first but I must admit apart from the absense of my name and address, it looks quite convincing :mad: it even came at the right time of year as my licence has just been renewed.
Warning Top Cashback site - 6 months to wait for payout!!
As recommended by the Money Expert site I used the Top Cashback site to purchase my son’s RAC breakdown cover. The purchase price was £115 (that’s for the top level of cover) and Top Cashback promised Cashback of £66 bargain I thought. RAC are suppose to be one of their faster paying accounts and Top Cashback give you the…
Warning to Horse Riders
Please horse riders wear something reflective in the dark. We were driving down a country lane earlier this evening and came across horse and rider coming towards us which was difficult to see at first. We stopped and said through the window that we had difficulty seeing her and she should have something reflective on. She…
WARNING re TRAIN GENIUS
WARNING - PLEASE DO NOT SPEND YOUR MONEY WITH THESE "TRAIN GENIUS" THIEVES AND BEWARE THEIR DEVIOUS STAFF I ordered train tickets online from "TrainGenius" and paid £41.50. Tickets were to be posted by Royal Mail and reach me in "3-5 working days". Tickets didn't turn up in that time frame. I phoned the number given on…
LLP Funerals used Martin Lewis as a reason to get funeral cover.
Just had a cold call from LLP Funerals (have TPS so will be complaining) The guy said cost of funerals rising etc and "have you heard of Martin Lewis? He's championing the need for funeral cover." At that point I stopped him and asked if they had permission to use the Martin Lewis name, he said he didn't know. I asked for…
Morrisons fresh soups
I'm rather disappointed in Morrisons, as when the halal scandal first broke, they were the only supermarket, I read about, who said that only their New Zealand lamb was hang slaughtered and that their own meats and meat products originated from places not using this method. They did say that they couldn't ,however, vouch…
Betfair Warning- losing on a winning bet
Beware of Betfair terminology. Where Profit actually means Full Return. I understood Profit to mean on top of the return of the stake money. But apparently after contacting their chat help, this is their policy. You can make, winning losing bets. And they allow this, non betting. ie £2 stake, £1.46 Profit, but also Full…
Boots Opticians Rip Off
I needed new glasses urgently, and went to my nearest Boots opticians because my usual place had a waiting list. They did all the usual checks. I explained how I was worried about my worsening night vision to the optometrist, so he suggested I add antiglare coating to my lenses. After testing, I was told that my…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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