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Praise, vent & warnings

Archives for October 2017

Daily Mail - So called free bumper AA road atlas
Ok, Its a good bargain but to say it's free is misleading I followed the instructions to find I had to create an account with Daily Mail's Mymail and link it to my Nectar account So point No. 1 - It's not free to everyone only members of Mymail and Nectar Point 2. You must have 100 Nectar points on your account in order to…
Thankyou Holiday Inn Ipswich Orwell
Had to stay a night at this hotel a few days ago due to wife having an operation as a day patient and not allowed to be driven home (2 1/2 hours drive) afterwards. The staff at the hotel were fantastic, always helpful, thoughtful and considerate, every staff member we had dealings with was fantastic. My wife and I would…
Ebuyer - TopCashBack
Ebuyer have not paid a claim for cash back. There is a very clear audit trail for the purchase but this company are ignoring the claim through TopCashback. TopCashBack have been supportive but have given up trying to get a response from Ebuyer. Not what I expected from a company which I had thought was respectable.
Check what you buy in TKMaxx
“ Bought a cardigan in TKMaxx with a designer label in Carina Ricci!! (Never heard of them).On arriving home and checking washing instructions noticed on label inside cardigan 'sainsburys careline' with tel nbr! Called nbr and got sainsburys customer service. After explaining about the cardigan advisor said TKMaxx should…
Contacting Quidco Support / purchase not tracked!?
Is the Quidco webiste broken, or have they completely stripped away any way to contact support via email or phone? The 'self help' options just seem to be designed to send you in a loop. I just spent a good few hundred on an insurance policy for a car and it hasn't tracked despite cashback being advertised. My other…
Thank you Tesco!!!!!
Thank you very much Tesco. Booked to go to Prezzo next week intending to pay with Clubcard boost tokens. Just realised that some of my tokens expired 2 days ago!!. I thought they all had an expiry date of 28th October but no. Explained to Tesco and they have refunded the points to my account and re-bought new tokens for…
Sainsburys milk - out of date
My local sainsburys is selling long life UHT milk that is over 2 weeks out of date !! My wife bought, 2 litre cartons on Tuesday - got them home and discovered the use by date was 30 September Whilst - UHT milk is probably OK for several months after use by date - the date is there for a reason ! I have emailed customer…
Aldi giving out old fivers and old pound coins in change - check your change!
My Dad, bought a couple of things from Aldi costing £3.something, Handed over £10 and he got an old fiver and an old pound coin in his change. He asked the cashier to swap them. The cashier rolled his eyes muttering "not again" and gave my Dad the new ones of each. On opening the till to swap them over, Dad saw the section…
Manchester airport parking problems.
We have just got back to T2 from a week away, only to find that the pick up area is a building site. There are no clear instructions on how to find your pick up point, jetparks customers were queuing with APH and vice versa. We arrived in day light, the last time Manchester airport stuffed us as APH customers was two or…
Sky Billing
I replied to a topic on this a while back but can't find the thread. Basically Sky have re jigged their packages/billing. For me this meant I was billed £90 instead of £32. spoke to Sky and eventually got someone to understand the issue. However Sky now dont discount (apparently) the likes of Sports/cinema packages. so I…
Morrisons party food VENT
So we are trying to get organised for a party at the beginning of Nov. Morrisons have a party food catalogue so we worked out our order about £300 worth and a week ago went to the shop to be told we cannot order from that catalogue, they were still on the counter, and should wait for the new catalogue! OK the new catalogue…
Amazon VAT invoice splitting!?
hello, I've had some difficulties ordering a VAT reclaim type order through my company with Amazon.co.uk recently. I'm not sure why they do it, they pretend it's something to do with dispatch centres but when I try place a large order the system splits it into smaller ones with their own invoices. All are sold by Amazon EU…
Canary Home Security cameras - change in service
I’m starting this thread to invite other customers of Canary to share their views. I bought one of these home camera devices back in December 2015and it has been largely fine and good for what it has been bought for - it records and alerts to activity, shows me the activity through my app, but without the subscription…
Scottish Gas
Okay, So I have been visiting a friend going through a rough time. A proud man who will not really take help. He did let slip his gas was way over due and a warrant to fit a payment meter was due. This adds another £285 or so to his bill of £290. Without his permission I called up to pay this (slate me if you wish) I had…
Achica refusing to deal with complaint
What have other people done to get help when Achica will not answer questions about missing indelivered items, inaccurate refunds, no refund for broken items, etc. I can't get anywhere with them. Please help.
Justfab ltd UK
Hi, Back in January I ordered a deal from Fabletics for 20 pounds, since then they have take 44 pounds from my account every month (which seemingly ties in with the VIP membership) however I am shocked they can just take money like this and I am frustrated with myself and the company. Paypal are useless and say it was an…
Amazon, my worst buying experience ever.
I recently ordered a case of organic cider vinegar from Amazon and was given a delivery date 4th to 6th October. This came and went with no sign of my order. I then received another notification to the effect that delivery had been updated 9th to 11th October. It is now 6 pm on the 11th and still no sign of the package.…
Argos / Complete Savings / SVM Global Rotherham
Hi, Apologies if this is in the wrong place, but I wanted to firstly get it off my chest and also post a bit of a warning! I'm not normally one for cashback sites or discounted gift cards, and it's likely I've always been right to avoid it. However... Having seen a cashback offer on the Argos website from a company I've…
Are Currys holding on to customer refunds
Are Currys holding on to and delaying customer refunds. In my case they seam to me to be doing just this. I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs. It to 8 days to get the collection and I was told that I would get a refund within 3-5 days. Unfortunately that…
Neighbour jumping around on top of our shed
Ok a bit cheeky as the thread title is more an attention grabber, no 'jumping' was involved but now that you're here :) I'm not really sure what i should think about this, how i should feel so i wondered what other peoples viewpoints on this would be. The house at the rear of ours & to the side one has a big bush at the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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