Specsavers NHS voucher error

Scooby123

After a sight test at Specsavers they gave me an NHS voucher to use against the cost of new glasses. I went to another opticians where I was told that the voucher was worth £111, so I bought some quite expensive frames and lenses. Unfortunately it transpired that Specsavers had given me the wrong voucher! Actually it was worth just under £40, which meant I'd spent around £70 more than I could afford.
Specsavers are unapologetic and are not prepared to help. It seems that once they've got the money for the sight test they're not interested in any form of customer service, indeed they're not actually prepared to even apologise for their error.

boo_star

What’s the voucher “value” and what’s your prescription?

dacouch

Should not have gone to Specsavers

Fosterdog

Surely you didn't have to spend the extra £70 if you were entitled to £111 then instead of redeeming the voucher you could have just gone back to spec savers for them to rectify their error. Unless you were only entitled to the £40 but were mistakingly told that it was for £111 but you still didn't have to spend that much on top

sillyvixen

£39.10 is for single vision glasses up to the power of +/- 6.00 with astigmatism of up to +/- 2.00 (A voucher). A voucher of £111.20 can be issued for bifocals or varifocals where the distance prescription is between +/- 10.00 - 14.00. It is dependant on your prescription and the lenses you need or choose. Do you have a very high prescription and need bifocals or varifocals? It is impossible to know your entitlement without knowing your priscription and the lens type you purchased!

mattyprice4004

I’m not surprised they didn’t apologise, it appears they did nothing wrong.
Looks like the fault lies with the other opticians, your beef is with them.

Scooby123

mattyprice4004 wrote: »

I’m not surprised they didn’t apologise, it appears they did nothing wrong.
Looks like the fault lies with the other opticians, your beef is with them.

No - you're wrong! Specsavers told me it was worth £111 but it turned out to be worth £40

agrinnall

Scooby123 wrote: »

No - you're wrong! Specsavers told me it was worth £111 but it turned out to be worth £40

Thanks for bothering to pop back 9 months later, it was clearly a very pressing issue for you!

sheramber

Scooby123 wrote: »

No - you're wrong! Specsavers told me it was worth £111 but it turned out to be worth £40

My optician always tells me the cost and gets my agreement to the cost before ordering.

Did your optician tell you the cost before you agreed to buy the specs?

mattyprice4004

Scooby123 wrote: »

No - you're wrong! Specsavers told me it was worth £111 but it turned out to be worth £40

Perhaps if you’d phrased your first post in a less cryptic way, myself and others would have understood it correctly.

You said:
‘I went to another opticians where I was told that the voucher was worth £111’

You then found it was worth less. That sounds like their fault - it’s not our fault you phrased the sentence to imply fault on the other opticians behalf.

forgotmyname

If you had bought something overpriced from specsavers then maybe the voucher would have got you a £111 discount?

I wouldn't go near them, booked an appointment for the MIL, mentioned she is in a wheelchair and asked if there was any issues with that. No issues at all they said plenty of space for a wheelchair.

Arrived early and then told the room is in the basement, down some narrow stairs.