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Praise, vent & warnings

Archives for April 2016

Vodafone, useless at communication.
Had a look at my credit report to discover that it had dropped, which surprised me as I had done nothing to affect it. Looked at the financial side to discover that there are 2 late payments showing for Vodafone. This relates to a rolling 30 days which I took out, but was subsequently taken over by my employer as we needed…
Praise - Richer Sounds Oxford
Always pleased to support anyone with great customer service. My 19" TV/DVD combo failed within 5 year extended warranty. Richer Sounds Oxford sent it away but it was uneconomical to fix. As they no longer do 19" sets with DVD, they gave me a Samsung 22" TV + a separate Sony Blue Ray player + and HDMI cable. Always helpful…
wishaw general materity unit (secrurity)
This place is an utter disgrace. A relative of mine had some items stolen just after midnight and 2am while sleeping in a chair next to her baby and there's nothing the staff can do about it. I've told her to phone the police and they say there's nothing they can do .It's a secure ward ,you need buzzed in by a nurse so at…
Waitrose free tea & coffee
This is just getting ridiculous now and I had to vent my disgust as I cannot keep quiet any longer. How many times now do i go to my local Waitrose, where i also buy my groceries and spend lots of my money there do I find these !!!!!!!!!!s. These people who, looking at them, only come in for the free items and wouldn't,,…
British Gas Homecare Powerflush
WATCH OUT! I HAD BG come out and they powerflushed my boiler... made zero difference and now I can't even shower as the water makes my skin itchy and if any of it gets in my mouth its makes my tongue swell up! the missus is pregnant too and we're meant to be doing a home water birth! BG have totally screwed my boiler, that…
Praise for Lidl
Praise for the nice lady on checkout in Lidl last night that spontaneously pulled out from under the till a newspaper discount voucher someone had handed over earlier and scanned it against our shop getting us a fiver off. She didn't have to, but we appreciated it. Thank you. :T
ASOS parcel 'tried to deliver' - no you didn't!!
I recently ordered a parcel on ASOS (DPD couriers) and paid to get premier so I could have next day delivery and wear my purchases at the weekend. The parcel was due to be delivered on a Friday. I responded to a text/email saying I was happy for the parcel to be left in the welly box outside my house if I wasn't in. I…
Vent ( & praise) Esure car Insurance
I have been with Esure car insurance for a few years, come renewal time I always do an on-line comparison and then ring them up with details of the lower quotes I have found and they always cut a deal. (doesn't stop them trying to hike the premium every year at renewal, but that is the nature of the game). This year,…
McDonald's hot chocolate
If you like McDonald's hot chocolate but are fed up of getting a weak tasteless cup, you can buy the syrup on line. It is called Jubillee. Just search for Jubilee hot chocolate on Google, it's not cheap but it lasts a long time.
Praise for amazon
I chose to return something for a refund and dropped it off at Collect+ this morning. My receipt is timed at 6.30 a.m. I have received an email from Amazon at 7.09 a.m. that my refund has been processed. By way of contrast, I returned faulty goods to Humax, receipt acknowledged by them, advised that my refund will take 10…
Vent about Insurance Companies!
When I insured my car, I agreed a policy where I would have a black box in for 3 months to monitor driving style, then after 3 months it would be removed. I put my estimated mileage at 10,000, the year before was 8,500 and I didn't envisage a massive difference so thought this was fair enough. Paid around £850 for my…
I 'sold' my story to Caters, but I've received nothing!
This is my first post and I'm hoping there's someone that can give me some advice! I recently 'sold' my story to a press agency called Caters with the understanding that I would be paid. This was 6 weeks ago and I haven't received anything. They sent a photographer to my house and have copyrighted these photos which have…
Being charged for receiving overseas delivery
I can't find a more suitable section of the forum for this to go in to be honest & I'd just like to know why this happened. I've not ordered many things from abroad in the past, only a handful. On each of those few times i paid for the item, the shipping & that was it. I never had to pay extra just to pick the item up. So…
Specsavers rubbish service
Right, so I've got these specs I bought from Specsavers (first mistake I know). Paid extra for frames with spring hinges (much easier to get on under a motorcycle crash helmet). One of the springs stopped working, so I took them back. "Out of warranty" quoth they. "I don't care" was my response, "I paid a lot of money for…
British Gas payment changes
British Gas have sent me two statements regarding my current payments. The gas statement says I have used more gas than expected so my payments have changed from £75 to £17.76. Estimated projection £577.62 The electricity statement says I have used less electricity than expected so my payments have changed from £75 to £10.…
If you have problems with your accountant...
I recently had experience with this issue and only after receiving advice from another accountant found out that if my accountant was chartered I could report him to ICAEW. This was the fourth accountant I took advice from so it is not advice that seems readily available but following this accountant's advice to write to…
Prezzo App - not worth the hassle?
I downloaded and signed up for the Prezzo App whilst at one of their restaurants to get 10% off. As I was trying to pay, I got a text from Halifax asking if I approved a transaction of £36.47 - I said no, as it was nothing like my bill amount with or without the discount - I assumed it was the wrong table/transaction. I…
Homebase-Castelan team work to rip you off
I bought a three seater sofa and one of the seat is 5 cms lower than other two seats. I complained to Homebase and they arranged castelan engr(Homebase contracted repairs to them) to visit and he missed the first appointment and I wasted my holiday for waiting for him a whole day. I reported to homebase again they…
Wenger/Swiss Gear warranty claim
Hi. Has anyone else ever claimed for the warranty on there bag. I've got a legitimate claim in, but they say I must cut my bag in half and send them a picture to prove it!! I use my bag everyday for work and they say it can take upto 10 working days for the new one to turn up. Seems a bit excessive to me and I've told them…
Hallfords auto centre free check is any good
I've booked my car for free check using their website and took my car and the guy said they dont have space for free test and the website books without knowing their local diary and pre booked. This guy at least would have called me and saved my journey/time/petrol, he didn't do that as well. If you book for any free test…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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