Wenger/Swiss Gear warranty claim

Yup_ahha

Hi.

Has anyone else ever claimed for the warranty on there bag. I've got a legitimate claim in, but they say I must cut my bag in half and send them a picture to prove it!!

I use my bag everyday for work and they say it can take upto 10 working days for the new one to turn up.

Seems a bit excessive to me and I've told them that. Just wanted to see if anyone else has any experience of this.

Thanks

unforeseen

They can specify any conditions for the warranty.

It sounds like they are making sure that the new bag they send out will definitely be a replacement and not addition. Their other option would have been for you to return the bag and then they send out the replacement which would take longer than the 10 days they quote for the cut the bag in half method

Backbiter

I claimed for a Wenger rucksack. It was under a year old so I went to the retailer CCL computers rather than to Wenger. CCL's customer service was excellent.They gave me a label for free shipping and sent me a new rucksack by return.

paddyrg

For 10 days you'll have to find an alterative, they're not sending free bags to anyone who asks, they need to be sure you don't just eBay the new bag, so instead of returning the faulty one, they give you a faster option of spoiling it and proving it. I'd take them up on it, as if you send the faulty one away, it'll take even longer.

ARandomMiser

I wonder if I could make some spare cash by selling pictures of cut up rucksacks