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Praise - Indesit
I was a bit perturbed to see my model of Indesit washing machine featured on Watchdog on Wednesday as being a model that had a history of exploding! I called them (Indesit) on Thursday morning and they arranged an engineer to visit on Friday afternoon to give the machine a once over. The engineer came, on time, after…
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Tesco Direct Collect @ Store warning
Just a heads up, Tescos new policy is to ship items to stores without being outer boxed or bagged up. If you are collecting presents like my friend was last night, the kids saw there xmas presents from Santa , they also stick the large barcoded courier labels all across the items, not sure how easy they are to get off but…
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help choosing a mattress
Recently I was overwhelmed by confusion when trying to choose a new mattress...so much nonsense from salesfolk, adamant unsustained assertions often contradicting the last thing I heard etc I found this web site fantastically clear and helpful factory-beds-direct
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Warning - Wolverhampton Civic Hall / Wulfrun - Pickpockets
Went to a concert at wolverhampton wulfrun hall last night. My phone was taken from my pocket whilst standing at the front. Spoke to the duty manager who could not give a toss and claimed I was the 'the only one with a problem' and acted as if I had just lost it carelessly. However having spoken to WM Police this morning…
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Vodaphone
Thanks to Vodaphone who messed me about but in apology sent me a top of the range phone for free, special thanks to Thomas in upgrades who finally sorted it, also thanks to Michael and Stuart.
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Next Praise.
You can order something before 9pm and they'll deliver it next day. Like say you wanted to order something, and for it to be delivered next day, they'll do it. I like that.
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PRAISE! The Book People
I'm usually reading the vents so thought I'd add a praise for the Book People as had an excellent experience ordering online with them this evening. Went via quidco for cashback and 10% off a £25 min spend and input the voucher code which unfortunately didn't work. Immediately thought uh oh here we go. The error message…
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Morrisons Pay at Pump don't accept Natwest?
Greetings all, I'll cut a long story short and get straight to the meat; girlfriend attempts to use Morrisons pay at the pump (in Sheffield) with her Natwest debit card. Every time she puts her card in it says 'sale cancelled'. Having chosen pay at the pump because she had the kids in the car she wasn't impressed. Had to…
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NCP Car Parks
Why is it their prices are never clear BEFORE entering the car park? The signs are usually right next to the barrier, by which point you are committed to entering as in many cases getting to the barrier is about 200 yards down a small narrow bit of road... or you're simply blocked from reversing out by a) the shape of the…
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Praise for Stanley PMI (insulated mugs and flasks)
I've just had such a fab customer service experience that I thought it only right to offer some praise and share it. My husband has a Stanley insulated plastic mug and the seal mysteriously disappeared (I think the dishwasher ate it, and it's now living in the land of missing socks and pens). After unsuccessfully trying to…
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ELC Deliveries ggrr
I placed a v small order this week total £5.87 for 5 items. Brilliant it's currently free delivery. Sadly they are for reasons unknown sending each item individually by courier! I got confirmation of dispatched yesterday for 1 item which arrived this morning and now I have had 3 separate emails with items on so I'm…
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Virgin Mobile
VENT:mad:just gotta do it before I explode! Im on a web offer of £10.42 per month (contract) EVERY SINGLE MONTH I get a statement saying they are taking £20.42 plus calls (the non web offer) EVERY SINGLE MONTH I have to call them and speak to someone who gives me the same "script" EVERY SINGLE MONTH I have to explain they…
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o2 homephone and broadband failure
I need to vent about o2 homephone and broadband. I came home 4 days ago to find my phone line dead, and hence no phone or broadband. I called o2 who ran me through some checks and then told it me it would be fixed at the exchange within 3 days. I called last night to find out it couldn't be fixed. An engineer has to come…
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BBC Bosses axe Danny Baker Show
I am furious, after having a busy afternoon I finally got on to the PC to get my fix of Danny et al to be totally heartbroken over the next two hours, the Radio London management have axed his show - he is supposed to be finishing at the end of the year, but said 'that's it that's yer lot' and is purported to be not…
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Tesco Direct
Ordered a new 32 inch Toshiba TV from Tesco last weekend. Had an email shortly after to say the order had been rejected. Checked with card company who confirmed that they had approved the transaction. Tesco would not say why the order was rejected. I have ordered from them before. The TV was £178 but is now £248. Do you…
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Ludicrous Debenhams systems / policies
I ordered a nice new handbag for my Wife online from Debenhams on Wednesday 24th October. So she wouldn't see the parcel, and to get free P & P, I was planning to use the deliver to store option. Delivery looked to be 4-5 working days. I got the emails with the order confirmation and with a link to the tracking information…
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Beware - Bradford Bathroom Company
Redemption House Clifford Street Bradford, West Yorkshire BD5 0DP 01274 270353 bradfordbathroomcompany dot com I bought an item from Bradford Bathroom Company, not an expensive part, a ceiling / wall shower arm with an angle built in. Paid by paypal. Unfortunately the part was not suitable (for my customer), so I inquired…
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02070609336 - PPI telemarketing
The phone rang, showing 02070609336. I picked it up and said hello. Pause of several seconds. Then an accented voice came on and asked could I confirm my name. I asked who was calling. They said they weren't trying to sell anything, but I have been identified as a possible PPC claimant. I said how did they know and I…
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BT - pleasant surprise!
I signed up with BT for interwebs/landline some time ago - motivated partly by an offer for £30 cashback and a £25 sainsburys voucher. I had to send many emails to get the voucher - with CS reps repeatedly and inaccurately telling me I wasn't due one because I signed up by phone not through bt.com (until I sent a…
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A Dear John from Dyson
On Monday I got a letter from Dyson about my washing machine. "We had to cease production ...cost of manufacture .....of December 2012 we will no longer be able to supply spare parts .....We are working with our retail partner Comet ......£50 discount on washing machines over £450. This offer is valid until the end of…
