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Appalling Service at Empiredirect.co.uk
I should have recieved my new Freeview PVR today (a Topfield 5800 160gb in silver for £250) . I ordered it online on Monday from empiredirect.co.uk, and I rang them Tuesday to check delivery etc, because their order tracker doesn't work. I was told they had 11 in stock and to expect it on Thursday. AMTRAK would deliver it.…
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Savapoint.com
I have been trying to get a refund from Savapoint [only £2.99] for non delivery of goods ordered and paid for 23/11/05 [we will deliver in 7-14 days], after a load of hassle got through to a human [ish] who said they would redeliver the item which is out of stock, I said just refund to my card. The upshot is that I have…
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Movietyme dont want business!
See this email exchange between myself and movietyme, who could not manage to process a single DVD order within 48 hours!! >>>>My Reply<<<< disgusting, absolutely disgusting - I did NOT ask you to cancel my order. Is that how you do business? Is that some sort of punishment? Let it be known that I can order this item…
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Advice on health and safety issue please
On the 30th Dec in a chinese restaurant my gf and I ate with a large party upstairs. On the way dowen the stairs at the end of the night one of the trims on the edge of one of the steps was loose and caused my gf to slip. In doing so she damaged the heel of her brand new boots. They were a xmas present and this was their…
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Home Base???
i have done several jobs in my time, i even worked at currys part time while at uni. never, ever in my life have i recieved such shocking 'customer service'. i purchased a shower at the end of november 2005 from home base, i explained to the lady at homebase who worked in that department that this is the 4th shower in 7…
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McAfee Virusscan
I'm in dispute with McAfee over my anti-virus and firewall subscription. I took this out in May 2003 - just the online Virusscan. Very pleased with it. In Dec 03 they emailed me offering a great deal (half-price) on their Firewall if I renewed early. I took up this offer and paid by CC. Note that at this point my virusscan…
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Argos
I've never had a single problem with Argos. Everything I've bought has been reasonably priced, has worked, the staff have been OK, and they've always taken my returns. I feel really left out. It's not fair to single me out in this way. Why don't they treat me like everyone else?! :confused:
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Dell's call centre
I posted this on someone else's thread in 'Shop til you drop' but I'm not really shopping as I can't find anyway of buying the computer I want from Dell anymore and that thread is sinking and I want to vent about the call centre. I have several Dells - last one bought in 2003 which was obviously before they bought in the…
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Golf Tv Pro Shop - Awful Service!
On 7th December 2005 I ordered a Swingsetter golf club from Golf Tv Pro Shop (they have a Sky Channel and you can order online). This order was for a left handed, medium swingsetter. On 22nd December the Swingsetter arrived but it was a right handed size large. This was very annoying as it was to be a Christmas present for…
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Amazon
Ordered some books and a CD at the beginning of November from Amazon. Finally recieved 3 of the items after a 7 week wait, and an email to say that my other item (which was supposed to be a Christmas present!) will take a further 4-6 weeks. I think that is a shocking delivery service- I've had a new suite delivered quicker…
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Shocking service in Argos!
So today I decide to return something to Argos under the 16 day money back guarantee. (I'll reveal what at the end of the post). Go to the store, when I get to the till the woman dosen't look pleased I have a Argos bag with something inside. I get it out and instantly she asks "What's wrong with it?". I say nothing is…
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calendar in a box.co.uk
has anyone used the above company successfully ? I ordered 3 calenders from the website on December 1st, and paid paypal, i have tried ringing them and have got through only once to be told all orders were honoured with in 28 days, that ruled out any hope of them arriving for christmas so i bought replacement presents,…
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Dollar car hire
after a long flight I was talked into an upgrade I didnt want and as it turned out I didnt need. The person made out she was giving me a free upgrade...till we got to handing over the keys. I should have stood my ground at the time...especially after we went out to the car..the smaller size would have been adequate and it…
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http://dontwaittv.com/catalog/
I know they are copies and I should have known better but I ordered Rome on 29 November and they never sent it or responded to emails. They only accept Nochex not paypal so there is no chance of a refund. It was only £15.00 plus £1.50 postage. I will stick to ebay from now on! I heard about the site from www.imdb.com so…
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Cineworld's 'Customer' service ?
I've spent all morning trying to 'TALK' to someone at Head Office customer service...................and its an 0870 number! If anyone has an alternative tele: number for them I'd be very grateful. Already tried the 'say no to' site, with no luck. I'm complaining (if I ever get through) about my local cinema, which I've…
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Leappad Writing Plus - has anyone else got a duff one (or two)
We got my daughter a Leappad Writing plus for Xmas. it is not working properly so went off and exchanged it and the 2nd one is not working either. You press on the pad and it does not register, the green go circle is about 3 inches up from the actual circle, the owrds come out a couple of lines up as well - how is a 3 year…
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Complaining
This is my top tip for complaints (apart from Trading Standards, MSE etc) Get to the library (those buildings with B-O-O-K-S in them - this one isn't online) - Reference Section - KOMPASS. It's a huge black book with every company in it. What's more important, it has the 'Ultimate holding company' detailed - this is the…
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Pixmania & Parcelforce
Hi Ordered an item for a Christmas present on 8th Dec from Pixmania, they sent me delivery details the following week ie tracking number for Parcelforce. Followed the saga on PF website, apparently delivered on 15th. Signature is not mine or OH, but the track says it's our surname. Have raised this with both PF and…
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Barbie 'Magic of Pegasus'
Folks, I'm furious with Mattel for duping myself and my wee 5 year old on her Santa present. Their packaging gives kids the wrong idea of what is in their boxes. On the box there are clearly 2 figures (Barbie & Ken I presume !) who stand in the middle of the set up. However on opening the package there is no sign of either…
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Game - Hemel Hempstead
Grrrrrrrrr. We put a £20 deposit down on an XBOX 360 ages ago, probably September/October times, can't remember exactly. When they came out the OH went down to the store to collect it and they had given it to someone else!!! They told OH that he had already collected it. 'No, I haven't' he said, 'Yes, you have' they said.…
