Movietyme dont want business!

syfodyas

See this email exchange between myself and movietyme, who could not manage to process a single DVD order within 48 hours!!

>>>>My Reply<<<<
disgusting, absolutely disgusting - I did NOT ask you to cancel my order.
Is that how you do business? Is that some sort of punishment? Let it be known that I can order this item ANYWHERE else, Playusa, CDWOW or loaded247 - It is not me who has lost out, but YOU.
Be sure that I will expose your practice to EVERY major UK audiovisual consumer forum online.

It was not unreasonable to ask you why it had taken over 2 working days to process my order. Obviously I did not expect it to be shipped, but if you cannot process an order within 48 hours then there is really no hope for your company.

First the ridiclious xbox pricing and now this.. just what has happened to movietyme?!


XXXX
<<<<<

>From: Craig <craig@movietyme.com>
>Reply-To: Craig <craig@movietyme.com>
>To: xxxx
>Subject: Re: Movietyme Order Enquiry
>Date: Thu, 5 Jan 2006 00:38:18 -0800 (PST)
>
>That's correct.
>
> Sorry for the delay but as you can appreciate we are coming back off a 2 week Xmas vacation.
> I shall cancel this order for you and issue a refund back to your credit card as it would appear that patience has run out for you.
>
> ----
>
>Best Regards
>
> MovieTyme Customer Care
> https://www.movietyme.com
>
>
>
>===============================
>This email and any files transmitted with it are confidential and intended
>solely for the use of the individual or entity to whom they are addressed.
>If you are not the intended recipient, you should not copy it, re-transmit
>it, use it or disclose its contents, but should return it to the sender
>immediately and delete your copy from your system.
>Tyme Group does not accept legal responsibility for the contents of this message.
>
>
>

---

Original Message ----
>From: XXXXX
>To: help@movietyme.com
>Cc: craig@movietyme.com
>Sent: Wednesday, January 04, 2006 20:39:37
>Subject: Re: Movietyme Order Enquiry
>
>Well its the end of the working day of 4th Jan. You have had two FULL
>WORKING DAYS to process my order and still it is stuck on 'order placed'
>status...
>
>
>XXXX
>
>
> >From: MovieTyme <help@movietyme.com>
> >To: XXXX
> >Subject: Re: Movietyme Order Enquiry
> >Date: Wed, 4 Jan 2006 06:07:26 -0800 (PST)
> >
> >Hi Mr. XXXX,
> >
> >Please note that we only started conducting business again on Tuesday 3rd
> >of January (as displayed on our website). Your order has been ordered in
> >and shall be processed for you very shortly.
> >
> >Thank you.
> >
> >----
> >
> >Best Regards
> >
> >MovieTyme Customer Care
> >https://www.movietyme.com
> >
> >===============================
> >This email and any files transmitted with it are confidential and intended
> >solely for the use of the individual or entity to whom they are addressed.
> >If you are not the intended recipient, you should not copy it, re-transmit
> >it, use it or disclose its contents, but should return it to the sender
> >immediately and delete your copy from your system.
> >Tyme Group does not accept legal responsibility for the contents of this
> >message.
> >
> >
> >

---

Original Message ----
> >From: XXXXX
> >To: Movietyme Sales <help@movietyme.com>
> >Sent: 04 January 2006 11:51:08
> >Subject: Movietyme Order Enquiry
> >
> >
> >Full Name: XXXXX
> >
> >E-Mail Address: XXXXX
> >
> >Type of Enquiry: Movietyme Order Enquiry
> >
> >Order Number: XXX
> >
> >Title(s) Enquiry is About: Simpsons, The: The Complete 7th Season (Regular
> >Box) x
> >
> >Enquiry:
> >
> >Simpsons, The: The Complete 7th Season (Regular Box) x
> >Order Date: Monday 02 January, 2006
> >
> >It is now 4th January 2006. My order is still on \'order taken\' status.
> >Just when do you intend on processing my order (let alone actually shipping
> >it?!)
> >This is a HUGE region 1 DVD release, so I very much doubt that you have
> >stock issues.
> >
> >
> >Rgds
> >
> >XXXXX
>
>
>

Outtathaway

To be honest I don't blame them for cancelling your order, I wouldn't wish to do business with someone that complains after two days. Bear in mind that they would have just come back from Xmas and most likely will have a backlog of orders to process.

Plus from the first email you sent to them you wereacting quite rude towards them, so why should they try and help you.

gamma

I agree OP's attitude is totally absurd! ~I would cancel the order also!! go buy simpsons at tesco! now lemme see whats on movietymes web site!

heh

zappomatic

I'm having difficulty understanding what problem the original poster had with this company. Things take time to get back up to speed after Christmas and New Year, and I'm guessing they're a small company with minimal staff having to work through a backlog. I work on the buying side of retail, and we've only just started to be able to do anything involving suppliers (ordering etc) as their Christmas shutdown causes a gap. Did they promise immediate or 24 hour dispatch?

seanyseansean

"In stock titles usually ship within 24-72hrs, out of stock titles are shipped as soon as they become available."

That's from the shipping information page on their site. The OP doesn't have a complaining leg to stand on, sorry.

Justicia

Blimey!!

I would be inclined to do as they did in that situation, as from that single e-mail exchange, you appear to be an ultimate example of a seriously "high-maintenance" customer...

Going from that one post, I would be inclined to avoid providing a service to you also.

Probably not what you wanted the response to be, but...

skintscotsman

hahaha i would do as little as possible to assist you if you were my customer.

vickylee

Movietyme.com :"Am I bovvered?"

mrcow

To the OP, looking at your other thread Advice needed... we're finished :-( , I would advise to you take the stance that Movietyme have done you a favour and saved you £30 that would be much better spent elsewhere?

Fair play to them for cancelling, I think that I would have wanted to do the same if I worked for them too.....you don't get anything out of life by being rude to people.

I appreciate that you needed somewhere to vent, but maybe public forums aren't the place to look for sympathy?

Justicia

mrcow wrote:

To the OP, looking at your other thread Advice needed... we're finished :-( , I would advise to you take the stance that Movietyme have done you a favour and saved you £30 that would be much better spent elsewhere?

Hadn't seen that thread untiul it was pointed out above.

I would agree with MrCow that you now, at least, have an extra £30 to put elsewhere

The situation worked out for the best, perhaps.

gamma

This is not for you 2 to decide how the op should spend his money!