Cineworld's 'Customer' service ?

LilacLillie

I've spent all morning trying to 'TALK' to someone at Head Office customer service...................and its an 0870 number!
If anyone has an alternative tele: number for them I'd be very grateful. Already tried the 'say no to' site, with no luck.
I'm complaining (if I ever get through) about my local cinema, which I've been using for 5yrs, once or twice a week.
The guy I spoke to eventually, was the least helpful person on a helpline I've ever come across.Plus his accent was really hard to understand.
Its funny now I'm re-telling it, but before starting to write this I was going up the wall...........
Needless to say he had no idea how to address my problem (a simple one at that), and after sounding really fed-up of listening to me asking 'Who exactly can help me?', said 'I know, you can ring back this afternoon'.
Arhhh, thinks me, now we are getting somewhere. 'So which option shall I push? To get you I pushed the relevant option to my problem, number 2'.
He replied without thinking 'Any one, its just I don't work in the afternoon, so someone else will have to deal with it'...................but he was deadly serious, he didn't say it as a joke.
Am I the only one who thinks Customer service means taking care of customers??????
LL

webmasterpolo

write in and complain and give the guys name. Do they have a website that might answer your query? (you don't say what your query is)

-Web

Sooler

No surprise considering the way some Cineworld managers treat their staff. Try asking for Steve Wiener http://www.cineworld.co.uk/profile.php

Cine UK Ltd. Company Profile
http://biz.yahoo.com/ic/134/134149.html

Chapter House, 22 Chapter St.
London SW1P 4NP, United Kingdom

+44-20 7932 2200

LilacLillie

Thanks webmasterpolo, I did that last night after returning from the cinema. Well, my husband did. He emailed them and did 3 hard copies to all the addresses on the 'compliment slip' the duty manager gave him, after having an arguement for about 20mins.
In my experience ( written complaint, once before), they don't bother to reply.
Its one of those times when you feel furious, but at the end of the day wonder how much of your valuable time do you want to waste on something that you know you're right about......................but realise life is short and the people you are complaining about run rings round you.
Don't get me wrong....I'm a true MSE'er on this one, but sometimes you can end up stressed over what amounts to bad service, then at the end of the day, they say the words, walk the walk, talk the talk and still end up doing things the original way.........................which brings you back to your original complaint!
If that makes any sense at all???????

I love your quote 'Sense is not common'...............hehehe........might use that in reference to the guy I had the 'to-do' with

---

If they ever reply!!!!
LL

webmasterpolo wrote:

write in and complain and give the guys name. Do they have a website that might answer your query? (you don't say what your query is)

-Web

LilacLillie

Thanks again to Scooler for that info.
Today I received an apology and £10 gift voucher. The letter explains that the manager involved, has had his wrists slapped.
My husband isn't home yet, but is already saying that he wants the manager we had the 'to-do' with, to apolgise to us face to face. He won't be happy till he does.
Is this being realistic in this day and age?
He did behave really badly towards us, on behalf (as he kept saying) of the company, and even more-so, when we stood our ground stating we knew we were right from past episodes in the same picture house.
LL

Ellie2758

Am I the only poster who is wondering what on earth happened to you and your hubby LilacLil???

Ellie

LilacLillie

Yes! LOL!
We both have 'unlimited' cards, allowing you to see as many films as you want to per month.
Because it was a premier screening, the duty manager told us our tickets weren't 'full priced' tickets.
When he came back he was more stoppy, after 'confirming' it with his manager..........................so refused us entry to the cinema unless we bought 2 more full priced tickets! Cheeky monkey!
He really was very rude and made a real song & dance with it.
Now I've been chucked out of many places, some better than that, but it was handled so bad. So much for the customer always being right.
LL