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Complaining

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This is my top tip for complaints (apart from Trading Standards, MSE etc)

Get to the library (those buildings with B-O-O-K-S in them - this one isn't online) - Reference Section - KOMPASS.

It's a huge black book with every company in it. What's more important, it has the 'Ultimate holding company' detailed - this is the company who owns the company who owns the company.... that you're complaining about.

It also has the name of the Chief Executive, and the address!

No need to deal with 'Customer disService' departments - write to the CEO!

(If s/he thinks s/he is important enough - their home address might be in 'Who's Who)

Make sure your letter gets to them first thing Monday morning

Comments

  • i write on teh envelope 'to teh complaints manager' in red ink. ive had loadsa stuff from complaigning over the years. then i say at teh end of teh letter 'i hope taht you will want to help a very loyal customer, thank you.' :)
    :T The best things in life are FREE! :T
  • Justicia
    Justicia Posts: 1,437 Forumite
    Part of the Furniture Combo Breaker
    Nonnie wrote:
    Get to the library (those buildings with B-O-O-K-S in them - this one isn't online)

    Nonnie,

    Apart from the above which appears to be an attempt to patronise readers of this thread (:rolleyes:), that is an excellent piece of information in your post.

    Thanks for the information.
    "Part P" is not, and has never been, an accredited electrical qualification. It is a Building Regulation. No one can be "Part P qualified."

    Forum posts are not legal advice; are for educational and discussion purposes only, and are not a substitute for proper consultation with a competent, qualified advisor.
  • grex9101
    grex9101 Posts: 1,534 Forumite
    i write on teh envelope 'to teh complaints manager' in red ink. ive had loadsa stuff from complaigning over the years. then i say at teh end of teh letter 'i hope taht you will want to help a very loyal customer, thank you.' :)

    i hope you spellchecked "teh" letters you sent to them....

    because "taht" would be so funny if you didn't!

    ;)
    The word is BOUGHT, not BROUGHT.
    It's LOSE, NOT LOOSE.
    You ask for ADVICE not ADVISE.
  • Nonnie
    Nonnie Posts: 26 Forumite
    Sorry one and all, I didn't mean to patronise, merely to humour.
  • Justicia
    Justicia Posts: 1,437 Forumite
    Part of the Furniture Combo Breaker
    Nonnie wrote:
    Sorry one and all, I didn't mean to patronise, merely to humour.

    Accepted and once again, thank you for the information :)
    "Part P" is not, and has never been, an accredited electrical qualification. It is a Building Regulation. No one can be "Part P qualified."

    Forum posts are not legal advice; are for educational and discussion purposes only, and are not a substitute for proper consultation with a competent, qualified advisor.
This discussion has been closed.
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