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Carphone Warehouse Returns Scam?
Hi, I took out a new contract on EE with Carphone Warehouse online but ended up returning the phone the day after it arrived - didn't even take it out of the box. I returned it via DPD drop off at a newsagents, and CW emailed to say they had received my return. That was ten days ago, and I realised today that they hadn't…
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Paying for a phone I don’t have
I currently have a Apple iPhone on the upgrade programme which has about 12 months to run. The handset is now with the police as they are investigating a crime my daughter reported to them (an allegation - can’t go in to details on here) and the police needed the handset as this contained potential evidence against the…
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Three SIM only from Virgin
My wife has a Virgin SIM only account - years old, paying £9 for 750Mb !! I have talked her in to changing suppliers to Three (£5 for 1Gb) - she doesn't use any more....She needs a Micro SIM as well - and to replace the Std SIM using Virgin is not a simple task - I spent a good hour this morning, trying to ask Virgin for a…
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EE's web site and account details - is anyone else seeing 'System failure' error?
This has been happening since yesterday - if I go into 'My EE Mobile' I can see my balance and top it up but under 'Current Packs' and 'Free Boosts' I get the message: System failure. We are currently experiencing difficulties loading this information, please try again later Is anyone else on EE seeing this?
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Messages or recorded messages on my Mobile phone - is it possible to run an app on PC to alert me?
I rarely use my mobile phone, it's an old one and for 'emergency use' only hence it's always stuck inside my coat pocket.This means that I often miss messages on my mobile phone. Is there any kind of program/app which I can install on my Windows PC and somehow 'connect' to my mobile phone number (via my online account?) so…
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Mobile billing
My latest monthly bill from EE was £380. The majority of this (£360) was because I went over my allowed usage for phone calls, charged at .65p a minute. I am sure I never received notification via txt that I had used all my free minutes although EE say they did send txt. Additionally they took £380 from my bank account via…
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Vodafone NUC
I've recently taken out the £10 per month SMARTY deal and I've activated my sim today. I forgot that I hadn't yet received my unlock code from Vodafone though, so I cant actually use the SIM. Theyve said it can take a maximum of 10 working days. Has anyone had any experience recently of how long it actually takes? I'm…
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Anyone with experience of buying refurbished phones?
I'm thinking of getting a refurbished Samsung S9 plus or S10 plus and O2 or 4GADGETS seem around £420 for the S10 in decent nick and musicmagpie / ineedamobile for the s9. I've only heard of O2 before and can't see much in the way of reviews for buying from the others.
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Wangiri 'one ring' Scam
Hi there I foolishly rang back what turns out to be a Wangiri number. The 30 second call cost me £169.43 Is there anything I can do about it? Id like to speak to 3 customer services but they are closed. To put it in a bit of context I was due to be on holiday that day but it was cancelled due to Covid. I saw the several…
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3mobile increasing their prices during lockdown?
At this very uncertain time when people are losing their jobs, being made redundant or being placed on furlough, one would expect this is the time for utility suppliers to do their bit and help out their customers. Not 3 mobile. I received a text and email from them today saying that they are increasing their prices this…
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Vodafone
I too have been subject to a Vodafone increase my question is why is the increase on my whole package when RPI only relates to the network why am I paying an extra 2.5% on my handset as well Can anyone explain this
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Vodafone: unlimited plan capped in download speed without notice
Hi, I've recently renewed my contract with Vodafone: their Sales advisor on the phone did a great job at selling me an iPhone 11 Pro at an amazing price: £59.20 a month with a 2-year contract, unlimited usage. As a loyal customer of Vodafone (almost 20 years now), I really appreciated the gesture, especially since I…
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Insuring phone ?
What’s the best way ? My contents insurers want £108 which will coverMe until January 2021. This includes losing the phone outside of my home ? It’s a £300 phone
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Will less do ?
I know that more is better but I’m looking out for a refurbished Apple iPhone Plus for a friend. My thinking would be to run with a minimum of 64 GB, but as she is just recovering from a long illness cash is tight so we’re wondering if 32 GB will hack it? She won’t use it that much, as a matter of fact she’s a pain to…
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Vodafone
Is anyone else having problem with vodafone not honouring £100 Amazon voucher, that was featured in MSE in 16/10/20
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New mobile contract/Iphone 11 deals
My current contract with Vodafone ends on 17th April. I have seen a new deal with EE via Mobiles.co.uk that I'm thinking of taking out. Can anyone advise how best to go about cancelling my contract as I have been unable to speak to anyone at Vodafone for advice? Would also like to keep my current number. New deal is Iphone…
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O2 communications black-out
I touched on this in a separate thread but feel that it really warrants its own. My experience as a long time PAYG user of O2 mobile is that for 2 (?) or more weeks they have been entirely uncontactable by phone, email or website. I can't even get the web site to load. Granted that we are living in exceptional times at…
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Virgin Mobile APN settings
I'm trying to help a blind friend set up his new Blindshell mobile. It isn't a smartphone, but does use mobile data and wifi. Virgin couldn't provide the settings when I asked.This is what I've set so far, but it's clearly wrong.APN goto.virginmobile.ukUsername blank - but I had tried user Server blank - but I had tried…
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EE/Orange ongoing dispute
I have an ongoing dispute with Orange /EE regarding a mobile contract that I was told was an upgrade and in fact they sold me another contract, stupidly I didn't realise this until the phone was lost and I couldn't claim on the insurance as the sales assistant never added it as I had requested.EE are now saying I have to…
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SIM name.
Samsung M30s phone. Dual sim phone. Initially had a BT sim installed. Now has a Lebara sim. Phone works as it should, calls, texts etc.. In settings "connections" "sim card manager" "SIM 2". Shows BT unknown number. It's not a BT sim though, Lebara. I can't find a way to change it from BT to Lebara. Any suggestions would…
