Three SIM only from Virgin

50Twuncle

My wife has a Virgin SIM only account - years old, paying £9 for 750Mb !!

I have talked her in to changing suppliers to Three (£5 for 1Gb) - she doesn't use any more....

She needs a Micro SIM as well - and to replace the Std SIM using Virgin is not a simple task - I spent a good hour this morning, trying to ask Virgin for a replacement

However - Virgin are IMPOSSIBLE to communicate with - They have an "automated" TXT based system that fails every time

Virgin phone line is permanantly busy and their web based help system is pointless - so how do we swap suppliers and keep the same number ?

Will Three do the "donkey work" or is that down to us

Also - how do we cancel Virgin account  - without simply cancelling the DD ?

Cisco001

Virgin mobile, text ‘PAC’ to 65075

When you get your new SIM from three. follow this
https://www.three.co.uk/Support/switching/switch-to-three/

Once your mobile number switch over, the virgin contract cancel itself.

J_B

Cisco001 said:

Once your mobile number switch over, the virgin contract cancel itself.

And, don't cancel the DD in case there's a small final payment to be made  .............

Highland76

50Twuncle said:

My wife has a Virgin SIM only account - years old, paying £9 for 750Mb !!

I have talked her in to changing suppliers to Three (£5 for 1Gb) - she doesn't use any more....

She needs a Micro SIM as well - and to replace the Std SIM using Virgin is not a simple task - I spent a good hour this morning, trying to ask Virgin for a replacement

However - Virgin are IMPOSSIBLE to communicate with - They have an "automated" TXT based system that fails every time

Virgin phone line is permanantly busy and their web based help system is pointless - so how do we swap suppliers and keep the same number ?

Will Three do the "donkey work" or is that down to us

Also - how do we cancel Virgin account  - without simply cancelling the DD ?

If she is moving to Three, then she will have to use the sim from Three, NOT from Virgin. Sim size won't be an issue, as all operators send multi-size sim cards these days - you just tear out the one you require.