O2 communications black-out

Telegraph_Sam

I touched on this in a separate thread but feel that it really warrants its own.  My experience as a long time PAYG user of O2 mobile is that for 2 (?) or more weeks they have been entirely uncontactable by phone, email or website.  I can't even get the web site to load.
Granted that we are living in exceptional times at present I get the impression that most large organizations are able to provide at least a skeleton service - but not O2.  One is forced to wonder if something even more serious is afoot.  If anyone can shed any light on the situation I would be more than interested to hear.  Tks.

JJ_Egan

Many users cannot get through to many many services not only networks .

Browntoa

What part of "skeleton staff" and " extraordinary times" 

Leads you to think that something serious is going on 

Browntoa

And their own explanation from their website if you acces it ( still working fine ) 

https://www.o2.co.uk/covid-19

DCFC79

The link provided and 02.co.uk load perfectly for me.
Would like to know what the "something more serious is afoot" is all about, so what does everyone else think is going on ?

Farway

DCFC79 said:

The link provided llus 02.co.uk load perfectly for me.
Would like to know what the "something more serious is afoot" is all about, so what does everyone else think is going on ?

Fried by 5G? 

Telegraph_Sam

May be the explanation has something to do with my software.  Each time I "load" the page, the O2 title appears in the tab, the page itself appears to load for just an instant but then disappears and is replaced by a blank screen.  I can't see anything obvious that might be responsible in my AV but if everyone else can load the page successfully the fault must be here.  Does the site give a contact email address or only via the site itself?

JJ_Egan

Try clearing cookies and history

try turn off av

Browntoa

No online contact numbers at this time , no webchat available . I've just logged on to check.

Phone call only but only for emergencies.

If you are only after a new SIM card I'd pick one up in a pound shop or supermarket for PAYG and sort it out after all this

Telegraph_Sam

I'd guess that the issue is transferring or replicating the SIM data (not just the contacts), tariff and correspondence etc which would need O2's involvement (or a mobile shop most of which are now closed)

sdduk

Telegraph_Sam said:

I'd guess that the issue is transferring or replicating the SIM data (not just the contacts), tariff and correspondence etc which would need O2's involvement (or a mobile shop most of which are now closed)

Just to let you know the website is running fine my end.
Afaik contacts don't go on the sim anymore they save to the phone.
switching sim you should be able to do on the O2's website.
My son cancelled one of his contracts yesterday over the phone he has about 3. it had to be done by phone because all 3 contracts are like one and he only gets one bill couldn't Pac by text because of that reason.