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Upgrading with vodafone - can I negotiate at all?
Both myself and my husband have contracts with vodaphone under my account. We have been with them for a long time. We are going to have to replace our phone soon (both 3 years old). I would like the new iphone 6 and my husband one of the samsung note. As they are both new phones we have been told in one of stores under no…
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should I stay on a unlimted sim only plan or a fixed sim only plan?
hello all, I am coming to an end of my sim only plan with talktalk. I currently have the following monthly plan: unlimited text messages (I am sure there must be a fixed amount) unlimited call minutes (max 2000 minutes) 4gb data a month Total price = £12.00 a month Talk Talk mobile loyalty said they will offer me this deal…
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Ee & bt
I have a contract with EE which expires in December 2015 and today I've found out that BT are on the verge of taking over EE. I have a couple of questions regarding this. One will there be any change in the terms of my contract ie my monthly tariff, and and secondly would I be able to leave my contract early without…
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BT announces plan to purchase EE for £12.5bn!
Reporting on Sky and the BBC BT is in talks to buy EE for £12.5 billion. http://www.bbc.co.uk/news/business-30487285
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Claiming back incorrect billing from vodafone - statutory limits on backdating?
In June this year I completed a 24 month contract on my handset and asked vodafone (via their online help) to be moved to a sim-only contract. The online advisor basically lied to me as to how to do this and mis-sold me an entirely new sim and number. Fortunately I have the transcript of this conversation, and it is…
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Are all mobile providers this bad? :(
After having multiple difficulties with O2, I decided to see what other deals were out there. So on Saturday, having called around, I decided that Three would be the network I would move to. Their sales team (based in Scotland I think) were very helpful and gave me a deal similar to my current price point, but much better…
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Best low/midprice phone?
I had my phone lost or stolen in a clothes shop the other day. I'd been using a Nokia Lumia 520 for about a year, and was reasonably happy with it. The only real downside was that the camera was pretty crap, with mediocre at best picture quality and not being good for selfies as it faced the wrong way and generally…
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Dispute Over 02 Contract Bill
Hi, I had a 2-year contract with O2 that I used for a little over a year before having to move abroad suddenly. I stupidly thought that if I stopped using the phone, they wouldn’t charge me for the rest of the contract. I’ve recently moved back to the UK and started a new phone contract with Vodaphone and O2 has somehow…
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Vodafone voicemail not working after number port
I ported my number to Vodafone last Monday - it transferred over so I could receive and make calls and text messages but data and voicemail didn't work. Data eventually started working 4 days later but voicemail is still not working. I've been scouring the Vodafone forums and this is apparently a known fault and it needs…
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O2 Apple nightmare
I am 14 months into a 2 year contract with O2 , my iPhone 5 has broken, the caller cannot hear me and the handset keeps restarting continuously. I have had a call from apple with no resolution and a visit to apple genius where they say I need to claim EU consumer law with O2 to replace the handset . O2 say that this is not…
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Vodafone witholding credit after contract closed.
I moved from Vodafone recently and I received my closing bill on 12/Nov/14 with £28.84 credit. I assumed the money would be returned to my account but after reviewing my bank statements I could find no evidence of a return. I called Vodafone customer service dept. I explained the situation to the advisor but he told me…
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EE cancellation due to Orange Wednesday
Hello I'm sure everyone has heard the news that EE is closing down Orange Wednesday's so I'm just wondering would this give me grounds to cancel as they are no longer offering me something in my contract? I've been looking to escape from them for a while now and this might be the magic carpet I've been looking for.
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MSE News: Beware 'hidden APRs' of up to 48% on mobile contracts this Christmas
"MoneySavingExpert.com is today calling for new rules to force mobile phone providers to display clear APRs on smartphone..." Read the full story: Beware 'hidden APRs' of up to 48% on mobile contracts this Christmas Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
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How can I find out the end of my contracts with T-Mobile?
Simply, I need to find out when the end of my t-mobile contracts are up, however, I assumed that I could walk into an EE store, ask them simply when it was over and show them my card. Chap in the shop has said that's not the case and I need the numbers of the accounts, but as it goes, I happen to not know them. Happily go…
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Phone fault reoccurred for 3rd time - compensation?
Hi there, Has anyone ever got some sort of money off an upgrade or compensation for their phone which has a forever reccurring fault? This will be the third time with this phone so just going to make the switch back to iPhone. Be £150 (with 25% off refresh discount) to pay the rest off on o2 refresh - but I am being forced…
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iPhone 6 earpiece volume like a whisper
got a new iphone 6 and very impressed, but when making a call the earpiece is so so quiet, you can hardly hear the person your talking too, even indoors. Outside, cant hear anything. Its turned up to 'max' with the buttons on side, and rings loud if someone calls me, but you cant hear their voice when you answer?? Anyone…
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Vodafone Call Centre Staff...
Today I had quite a shocking one with Vodafone on the 191 helpline which I hope doesn't speak for the majority of the staff working there.
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IPhone 4S restore?
Hi, was wondering if someone can help. My dd did an update on her iphone to iOS 8, and since then it will not work properly, not receiving calls or texts and the phone locking if you tried to access messages. Anyway she followed some instructions online and tried to do a restore, this is where it has all gone wrong, she…
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Vodafone service "hits" a new low.
So now Vodafone staff are even threatening physical violence to those whose questions and attitude they dislike. Full story at: http://www.independent.co.uk/voices/comment/it-started-with-a-blackberry-passport-and-ended-with-the-vodafone-manager-threatening-to-punch-my-lights-out-9921700.html
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Porting number while overseas - what will happen?
On Thursday I applied to port a number from Orange to Vodafone. I was advised that it would take place on Monday as I narrowly missed the cut off time that day. There was a warning message on the Vodafone website that the transfer wouldn't go through if I (and my phone) are overseas when it happens. Trouble is I am…
