Vodafone service "hits" a new low.

d123

So now Vodafone staff are even threatening physical violence to those whose questions and attitude they dislike.

It started with a BlackBerry Passport and ended with the Vodafone manager threatening to punch my lights out

Since he had in this way declared himself to be a manager – a sub-manager as it turned out – but hadn’t stood to address me, I sat to address him. “If you’d heard the tone in which your staff answered my enquiry,” I said – letting the idea of professional derogation hang in the air between us – “you would understand why I spoke to them as I did. They were rude, I let them know I didn’t like it. I didn’t shout.”

“Get out of my face,” he said, getting into mine.

What happened next, how this led to that, how the two original men took turns to say, “If you know what’s good for you you’ll get out of this shop”, how the third man threatened to call the police, how I told him to call who he liked, how after no policeman arrived I decided life was too short for this and rose to go – still ignorant as to the configuration of the Blackberry Passport – all this I will not trouble you with.

But as a parting shot, because I felt the event needed a finale, I called the sub‑manager a clown. Whether he’d trained to be a clown and failed, or whether his wife had run off with a clown, I had no way of ascertaining, but if he’d been in my face before, he was out the other end of it now. He reared up from the chair in which he’d all along been sitting. “Come back at six o’clock when I’m not wearing my uniform and say that,” he said.

Full story at:
http://www.independent.co.uk/voices/comment/it-started-with-a-blackberry-passport-and-ended-with-the-vodafone-manager-threatening-to-punch-my-lights-out-9921700.html

OneADay

Its one half of the story, without knowing what the staff have to say in their defence, I would not jump to conclusions. This chap obviously got into an argument for some reason. He is able to get onto the Independent and write his article and tell the world - the other party does not have that privilege.

d123

Well, he wanted to buy a Blackberry and is a Vodafone customer, so he has already displayed some poor judgement .

Techhead_2

Considering the rather childish and condescending way the 'journalist' writes, and the way he jumps to conclusions - I would suspect there is more to this.