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Penalties for complaints being raised with Ombudsman
Out of curiosity, do the Telecoms Ombudsman fine/levy a penalty against mobile phone operators when one of their customers raises a complaint against them? Was wondering how the Ombudsman services are funded, and read something about the energy ombudsman fining companies every time a complaint was raised
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PAYG for elderly - advice please
I am looking for a simple PAYG phone for an elderly relative it needs to have big buttons and be on O2. The chances are that £10 would last her a few months so any recommendations for a sim? (sorry along time since I have been on PAYG)
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Sony Xperia Z3 cracked back
Please find the following I sent to the carphone warehouse via email On the 30th of November my partner renewed her contract with yourselves at one your Bury Store and gave the phone, a Sony Xperia Z3 compact to myself. This was immediately placed into hard case with a screen protector on. A few days later a SD card…
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Buying Skype credit
Hi all, My elderly dad needs to make calls to Netherlands from UK by mobile. Only maybe 2 per week lasting about 10 mins. I think Skype may be the way to go. Sadly we live 250 miles apart and he has dementia, so I will be buying the credit. If I buy Skype credit does it have to be allocated to a specific mobile, or can I…
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Anyone know how to remove widgets?
I have the Samsung S3 and about....over 30 pages of widgets, possibly double that (I lost count when I tried) I only have about 5 pages of apps but have had many in the past, tested them out and binned them. They each seemed to create their own widget and once deleted and uninstalled didn't seem to delete from the widget…
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please recommend non touch screen phone !
My daughter bought my wife a HTC touch screen phone but she can't get on with it at all ........too complicated....... she keeps touching the screen by mistake and re-dialling people and wasting minutes not knowing she's using the phone again....she needs something with buttons, preferably nice and clear and also able to…
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Swapping Networks & Keeping Number
I want to transfer to a new network and keep my number. Its might be a simple questions but after being with the same network for 10+ years I think things are easier now then when I last did it. Am I right in thinking I 1) Get PAC code. 2) order a new phone (Mobile Phones Direct). 3) When it arrives call the new provider…
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Unwanted text message
I keep receiving a message from an unknown company telling me I have to contact them urgently. it is impossible to block them as there is no number attached. I do not know who they are but when googled they company are debt collectors. As I don't believe I owe anything to anyone, how do I stop these texts without…
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o2 MMS Hidden Charges
Hi everyone, I have recently found out that o2 have removed MMS allowance from their smartphone tariffs. You now have to pay an extra £5 a month for the MMS bolt on which allows up to 50 MMS. Now, I didn't think that I needed the bolt on as I rarely ever send picture messages. However, I did not realise that if a SMS goes…
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Prizefun, SB7 mobile Ltd scam
Hi, I was on my phone try to read a rolling stone article when some screen popped up on top with some silly questions. I assumed it was one of those nag survey screens you see on websites where you have to answer questions in order to read the article. I answer a few of the questions but the popup would not disappear so I…
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Virgin Mobile & Faulty Products
Hi All: In October 2013 (14 months ago) I signed up for a contract with Virgin Mobile, Unlimited Calls, Data, and Texts for £36 with Free Insurance. A Very Good Deal! I also chose a new handset, Sony Xperia Z1, which was the phone I had wanted at the time. So my problems start after about 2 months, the phone develops a…
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vodafone pac code
Hi guys. I've got a Vodafone PAYG sim (not activated yet) that I really want to use the number for, but I don't want to keep it with Vodafone. Does anyone know if they will give me a PAC code to transfer to giffgaff without it having any credit on it? Or will it simply be a case of having to register it and put a tenner on…
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The Smart Phone Company - Advice Needed!
Apologies for the long post... I purchased a mobile phone contract through The Smart Phone Company on 22nd November 2014. They said they would deliver my phone the next day (which I actually received on 26th November). This phone didn't work so I sent it back and a replacement was authorised. (I had to pay for the delivery…
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Problem with Vodafone unlocking iphone
Hi posting on behalf of daughters boyfriend, he has just upgraded his phone and filled in the online form to get his old iPhone 5 unlocked, but this has been returned three times now as failed and that he has filled in the form wrong, customer services say he can only get it unlocked by filling out the form. So is there…
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Refurbished Iphone received damaged from 3
Exactly 7 days ago (last Tuesday), I received a refurbished IPhone 5S from 3. It was damaged (a small dent behind the on/off button). I'm struggling to get a replacement from them. They're saying I did the damage. I'm being passed form pillar to post. Customer services wouldn't give me Head Office address tonight-told me…
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Any recommendations for a simple smart phone not preloaded with garbage?
I've looked at reviews, and get confused. Can readers recommend a simple, probably Android, smartphone which is (a) good for making phonecalls, sending and receiving texts, doing gmail, looking at websites, and using BBC radio i-player, and (b) does not come pre-loaded with huge and unremovable apps such as the totally…
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Carphone Warehouse Returns
I purchased a Nokia Lumia 625 from Carphone warehouse in August. It constantly crashes in all apps and randomly turns itself off so its not fit for purpose at all. I went into Carphone warehouse and they told me that they have to send the phone off for repair and it can take 2 months to get it back. I spoke to Nokia today…
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When to buy sim-free handsets?
I'm looking to get a Sony Xperia Z3 Compact as a sim-free phone - is there a good time to buy (apart from when the phone is prehistoric - thank you)? Are sim-free phones likely to be on sale after Xmas or do they just gradually reduce in value?
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MSE News: Unlimited data scrapped for Utility Warehouse mobile customers
"Hundreds of Utility Warehouse mobile customers will have their unlimited data allowance cut from January..." Read the full story: Unlimited data scrapped for Utility Warehouse mobile customers Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
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o2 mis-sold me a contract by promising a free £199 accessory - anyone else affected?
I'm in the UK, and recently signed up for a Note4 with o2. I found out yesterday I was mis-sold a contract, where they promised me a kitsound speaker worth £199 if I took on the contract. Turns out, after having it in writing *twice*, I wasn't eligible for it. This was the deciding factor in signing up with o2 over other…
