o2 mis-sold me a contract by promising a free £199 accessory - anyone else affected?

yezzer

I'm in the UK, and recently signed up for a Note4 with o2.

I found out yesterday I was mis-sold a contract, where they promised me a kitsound speaker worth £199 if I took on the contract.

Turns out, after having it in writing *twice*, I wasn't eligible for it. This was the deciding factor in signing up with o2 over other mobile providers.

If you've been mis-sold too, let me know - I want to:

* Either null the contract, or get what I was promised (I don't even particularly want the accessory!)
* If o2 has repeatedly done this to get people signed up, make sure they honour their agreement / are reported to the ombudsman / get an article written about persistent mis-selling by a friend of mine who writes a mobile phone column

I particularly despise giant corporations that lie to consumers to get them signed up, so this has riled me somewhat.

Jon_01

More info, why are they saying you aren't you eligible?

How long have you had the contract?

Did you sign up online or in a store and was it direct with O2 or was the offer through a dealer?

corf999

The T&C's of the offer appear to be very straightforward.

Note 4 with 10gb or 20gb O2 contract (or prior to 11th dec 8gb)

What tariff did you purchase and what is their reason for not giving you the accessory for free?

yezzer

I can't post links as I'm a new user!

All communications, including the order, were via the o2 web chat, from their site, so I have transcripts of everything. However, there are now some communications via Twitter, as it seems to get their attention.

They replied to me yesterday with:

"We're sorry you were incorrectly advised You wouldn't be eligible on the 5GB tariff. DM us your number so we can feed back."

I've now had the contract for 31 days.

Web chat snippets..
initial order

Michael: Yes, sure.
Samsung Galaxy Note 4, White.
24 month Refresh plan.
Unlimited calls, unlimited texts and 5gb of data.
FREE Kitsound Boom Speaker.
£41.00 per month with no upfront costs.
Michael: Is that okay?
You: that's great!

Me chasing it up (a bit messy, as they re-sent me the transcripts)

Rahul: [12:43:42 PM] Christiana: I appreciate that.
Rahul: [12:46:16 PM] Christiana: Thanks for waiting.
Rahul: [12:46:44 PM] Christiana: Yes, that's correct the £199.99 kit sound boom speakers are free with the note 4 as an offer.
Rahul: [12:47:04 PM] Christiana: And we're sending it to all the customers those are taking the phones that are eligible for this offer.
Rahul: [12:47:12 PM] Christiana: It will maximum takes 10 days.
Rahul: [12:47:32 PM] Christiana: So as I checked you've placed the order on 15th of this month.
Rahul: [12:47:46 PM] Christiana: You'll get the speaker on or before 25th November.
Rahul: [12:47:53 PM] (Me): ah i see
Rahul: [12:48:22 PM] (Me): it's not listen in my "Recent orders" section in Myo2
Rahul: [12:48:23 PM] Christiana: And I'm thinking myself to take the advantage of this now.
Rahul: [12:48:27 PM] (Me):
Rahul: [12:48:50 PM] Christiana: Yes, I checked that from my end as well and it is not dispatched from our end currently.
Rahul: [12:48:49 PM] (Me): do i need to do anything, or will it just be sent to me?
Rahul: [12:49:11 PM] Christiana: It will get dispatch and then deliver with in next day only.
Rahul: [12:49:18 PM] Christiana: So I suggest you to please wait for 3-4 days.
Rahul: [12:49:25 PM] Christiana: You don;t need to do anything.
Rahul: [12:49:29 PM] (Me): ok, lovely
Rahul: [12:49:33 PM] Christiana: As you already bought the note 4.
Rahul: [12:49:39 PM] Christiana: so you're eligible to get this offer.
Rahul: [12:49:39 PM] (Me): that's for checking that for me
Rahul: [12:49:42 PM] (Me): *thanks

yezzer

A quick note: After 22 Retweets on twitter with over 4.2K impressions, I'm now in touch with their "specialist team". I'm pretty confident that my side of things will be resolved - I'm most interested in if this is an isolated mistake, or whether they've lied to other customers. I thought this might be a good place to ask

Given that two different people at o2 said I was eligible, then it might be a dodgy sales technique. If it is, I want to find others who have been affected. I don't like corporations that screw over consumers!