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Flight delay compensation

Archives for April 2015

2 - 6 weeks for refund on a cancelled flight
Hi, My flight was changed from 2nd October to the 4th October by the airline company as I cannot do this date I cancelled my tickets. I have finally got them to confirm they will refund me my payment but they say it take 2 – 6 weeks for the refund to be processed. They refuse to send me a confirmation that the refund is…
Thank you MSE
Hi , I just wanted to say thank you for all the advice I have read on the subject of flight delays. Briefly , my niece married in Cyprus and a large party of family were delayed over 8 hours. Every party booked separately, my mum kept her booking details( she just does), being her sisters wedding my other niece had hers as…
Turkmenistan Airlines Cancelled flight and moved me to another day
Hi Guys, I was meant to fly out on the 2nd October 2015 I was notified by another travel agent that the 2nd is a Friday and Turkmenistan no longer fly out on Fridays. After calling the Airline they have informed me they have moved my flight to 4th October. What can I do ? (I am flying from Bham airport to Amritsar India)…
Bird Strikes not EC's
I can see from other threads that most of the regulars are aware of this new ruling, but thought it might be worth it's own thread in case some people (like me) don't get to read every single thread. http://www.bottonline.co.uk/flight-compensation-latest-news/ruffling-the-airlines-feathers D.J. lyer says: “For my part I…
British Airways
BA refused our claim for a flight delay in August 2010 because it was delayed for operational reasons. Lodged a complaint with BA and the CAA and today received 500 euros in compensation.
Compensation from Aer Lingus
My situation has a bit of a twist. My flight from Dublin to New York was delayed for 4 1/2 hours in March due to technical difficulties. I sent a letter along with the EU claim form to Aer Lingus and got their standard response back that technical difficulties are an "extraordinary circumstance ". I know that the UK Caa…
Flight delay Thomson - extraordinary circumstances
We travelled with Thomson to Gran Canaria five years ago and I contacted them in April 2013 with regard to compensation which was declined due to extraordinary circumstances. In view of the new court ruling after watching Martin Lewis on TV, I resurrected the claim and it has now been agreed that we should be compensated…
Recent Experience (interesting new points too)
We had a delay of 8 hours flying from LHR to North America. The airline (which I cannot disclose for legal reasons) operates out of North America, and has "service offices" in the UK. When the airline informed us of the delay, we went to their desk at LHR (in the air-side departure lounge) and requested that we be moved to…
Flight Delay
We recently flew with BA to Heathrow, were re-routed to Manchester due to fog at Heathrow and the pilot said he didn't have enough fuel to wait in the queue for landing. We know the Glasgow flight got to land ok at Heathrow, flight sat at Manchester for nearly 3 hours (with us on board) before taking us to Heathrow. Put on…
Is a cracked windscreen exceptional circumstance
My family and I were delayed over 4 hours returning from Tenerife on Thursday night with Easyjet. They said it was due to a cracked windscreen. Can we claim compensation for this , I seen a list on here that looks like the airline don't have to pay out but this was from early 2014. I have seen Monarch lost a court case…
Thomas Cook Flight Compensation - Voucher not cash
Following the latest court ruling Thomas Cook have compensated us for a 7hr delay a year ago to the tune of £580, which is great but this is in the form of a voucher rather than cash that would be preferable. Can we challenge this or do we have to accept the voucher? Thanks. Andrew
BA pilot illness - 12 hr delay but refuse compensation claim
Advice please. BA flight from New York to Heathrow was 12 hours delayed (overnight) as pilot was ill and a replacement had to be flown out from UK. BA have refused my compensation claim stating: "If a flight is operating from London Gatwick or London Heathrow, our base airports, then it would be expected that we would have…
TAP paid up after 9 month
I travelled from Brazil to London with a change in Lisbon last July. The flight from Brazil was delayed 24hours and my connecting flight in Lisbon was cancelled and I was offered one 13 hours later. To be fair to TAP they put us in a hotel and provided food. I made 2 claims against TAP, one for the delay from Brazil and…
MSE News: Airline ombudsman-style scheme moves one step closer
The CAA has confirmed plans for the airline industry to set up an ombudsman style scheme for flight delay complaints ... Read the full story: Airline ombudsman-style scheme moves one step closer Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
Oman Air cancelled flight
We were supposed to fly to Zanzibar with Oman Air. The flight was from Heathrow to Muscat and then from Muscat to Zanzibar. The flight from Muscat was cancelled they said due to unrest in the Yemen and we ended up stuck in Muscat for nearly 2 days. They did put us up in a third rate hotel on the outskirts of the town, but…
First Choice (Thomson) declined - no booking ref
Hi, I have been declined for compensation by Thomson (Flight was with First Choice) because I cannot provide a booking ref no or boarding pass - the flight was several years ago but within the window for compensation - having only just discovered this I am claiming now. I missed out on attending most of a festival because…
Help Ryanair not paying compansation
I am not sure of my next move . so far I have written to Ryanair asking for compensation on a 8hr delay. They emailed back(eventually) with not their fault I then went to the CAA Who found Ryanair at fault. They recommended the small claims court. I filled out n225 and n244 ,heard nothing. I left it to late and had to file…
Thomas Cook claim
I hope someone can advise us. We've put in a claim for a group of four on a flight to Barbados for a cruise 3 years ago, the problem seems to be that I'm the only one who has kept my e-ticket. I have sent an invoice from the travel advisor showing how much the package cost us, however, because this was quite a few months…
INTEREST and EXCHANGE RATES
Hi everyone - I,m sure someone on here will be able to clarify this. I started court proceedings recently on a delay back in March 2009 - had been fobbed off for years prior to this. I put the claim in as a not specified amount, asking the courts discretion on applying interest to the 600 euro I was due if court held in my…
Ryannair - air strike cancellation !!
Hi, Ryannair have cancelled our outward flight to France and offered a refund, however they won't offer a refund for the return flight 3 days later. Is there any way we can get a refund for the return flight or is there anything that can be done? Any help greatly appreciated. Steve

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Flight delay compensation

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