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Take a photo of your meter when your fix ends
Hi my firm been with see for 30 years. Are fix deal finished on 31 Jan 22 Back in December are meter was red by see and when bill came it was unusual low £140.00 I thought maybe we had built a credit over the summer. In January we decided to swap to British gas as they had a cheaper fix and moved over to them on 22 of Feb.…
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British GasStatements
I have had 2 statements for my usage and bills since November. They have since reversed the bills and issued new ones. However I cannot download them from the web page so have no idea what my current financial position is. They have said they will send paper copies but that does not help me much further down the line. I…
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Electricity rates
Hi, I'm using EDF and are on safeguard assist capped tariff, paying bu DD My rates are: Electricit unit rates 29.64p per kWhDaily standing charge 32.15p /dayLooking at the price cap are these rates not higher than they should be?? Appreciate some comments RegardsLars
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OCTOPUS ENERGY FIXED TARIFF
I signed up with Octopus in August 2021 on a fixed rate tariff, the contract states the rates are fixed until 30/09/23. However, I've received an email today saying they're doubling my tariff rates from 1 April. Can they do this?
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Electricity smart meter in communal cupboards
Hi all I'm with Eon Next. I'm not averse to having a smart meter fitted per se, but my "dumb" electricity meter is not in my flat. Instead, it is in a locked communal cupboard on my floor, and although it is never an issue, I have to ask the concierge for meter readings (Eon Next ask for monthly readings). As I barely get…
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Shell energy stitch up!
hello everybody I have an ongoing issue with the energy crises about to get worse in April. my problems started in December 2019 when i had a problem with my electricity meter went wrong and i was unable to provide a reading . with some back and forth emails i received a date of 27th Feb 2020. for the renewing my meter .…
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EDF current electricity tariffs to March 2022
I know costs are going up significantly in April 2022 but here is the problem. First of all, has anybody been able to get a list of their CURRENT tariffs ? I have searched the net and EDF's website but I just keep going round in circles as they say they are not taking any new customers now and unless I am already a…
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Precisely what does Ofgem cap?
Can anyone please inform me precisely what is capped by Ofgem? I have searched the Internet for the
information, and I have even tried to find it on Ofgem’s Web site but failed. I know the caps apply only to the standard/default
variable tariffs of suppliers - that is not the issue. For example, does Ofgem cap the unit…
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British gas customer service?
How do I find an up to date address for customer service please? I've been paying the bill on time from the same bank for 40yrs and now is the 3rd time the say I haven't paid. It was only 2 weeks from arrival of the bill and was paid 2 days later when the bank opened. Now they are treatening selling the debt to debt…
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Octopus Go - Dedicated EV charger required?
I've spoken to Octopus Go but not sure if the person has given the right info. Does the Go tariff only allowed if you have a full EV and dedicated charger? I've got a plug in hybrid and use a 13 amp standard domestic socket with the charger that came with the car. I also assume the £199 charger offer is no longer?
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Fraud
I was switched to British Gas when Britol Energy (Be) went into ... Their website confirms this. I received a request for meter readings from Be. I sent them, contacted BGas. It wasn't them and of course they knew nothing. I immediately cancelled my DD to Be. I send this now as I have just received a bill from Be. If I am…
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Solar Panel Checking installation
I was one of those that had free solar panels. I understand that the energy I use created by these is mine while any not used by me goes to the company. IS THERE ANY WAY TO CHECK THIS? I don't seem to see much benefit and wondered if there is a separate company who can check whether it was set up correctly so I am really…
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Ovo Energy wasting paper
I was with SSE but now with Ovo Energy as they took over
SSE. My first quarterly bill from Ovo consisted of six sheets of paper,
good quality paper, double sided printing. My second quarterly bill was 9 sheets of paper, the same good
quality paper. How wasteful is this. Is the next quarterly bill from Ovo going to consist…
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Still waiting for AVRO credit into Octopus
Hi All,Not sure if there is a dedicated forum for this(Can't find one??) but I was nearly £1000 in credit when AVRO went down, and I'm still waiting for this to be transferred. Octopus keep telling me to wait another 2 weeks. They have taken 3 months DD now and all showing in the account, but no usage taken. What is going…
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Eon next contact
Is there a best way to contact Eon next? I can't find a phone number. I've emailed three times in the past three weeks, and never get a response, even automated.
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EDF direct debit to double, but can I challenge the increase?
I'm aware of the price hike and my fixed deal ended recently so I know we will be paying more anyway, but they are now saying they want us to pay £260 per month from May. Current direct debit is £130 plus they just refunded us £60 credit (without me asking them to). Is it worth challenging the proposed increased DD? I…
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Banging my head with Octopus
In the time I've been with Octopus, I've been very happy with them until now. They sent me an email on 29th January saying my fixed term is ending 15th March and a new tariff will start 16th March, that makes sense to me. However, when I clicked on their link to find out the new prices, it said my new tariff will start…
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Advised incorrectly
Hello My energy supplier went bust like many have and I was transfered to British gas. I contacted British Gas after several weeks as I had no correspondence from them . I was advised that I had been transfered onto a fixed rate till March 2023. I was really surprised at this and questioned them several times to which they…
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EON/EON NEXT are still offering fixed deals (10/3/22)
Just a quick heads up. Last night I contacted EON NEXT as I was having issues logging into their new site. The initial automated voice recording said their fixed deal (V11 1 year fixed) had now finished, but after waiting inline to speak with a customer service rep to sort out my log in issues I was then offered a couple…
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I ve discovered that I ve lost my warm home Discount due my old electricity company
I am classed as I being in Border group today I discovered that the Warm home discount. I applied for and was told I was going to get I am now not going to get Due to my Engery company going bust.just before February when I was meant to get it British told they would not honner the warm home discount. And I was told…
