Advised incorrectly

chezza28

Hello

My energy supplier went bust like many have and I was transfered to British gas. 

I contacted British Gas after several weeks as I had no correspondence from them . 

I was advised that I had been transfered onto a fixed rate till March 2023. I was really surprised at this and questioned them several times to which they said my rate would not increase until March. 

A few days later a got a letter which stated I was on a variable rate. I contacted them again and asked the question regarding me rate. They assured me that I was on a fixed rate but they have called it variable as I have no exit charges and the benefits of a variable? 

I repeated to them that this does not make sense I really needed to know if 

1- will my rate change in April 

2 -will my rate go up in October.

I needed to know as i was commiting myself to I was buying a new car and needed to cancel this if I was at a variable as I didn't wasn't to get myself in a mess with money.

The advisor assured me that I was on a fixed rate, please do not worry go ahead and buy your car . I can promise you it will not go up . The phone calls are recorded if you have any issues going forward and to go and enjoy my new car. These was his words. 

I  have now  had another letter to say my rate will be increasing in April to the capped rate

I contacted them and spoke to another advisor whom I explained that I was assured twice that I was fixed till March 2023. 

 She told me there was nothing she could do and I was advised incorrectly.

Please can you advise me on where I stand on this issue. 

I am so upset over the situation as I would never of committed to a new car of this was the case

QrizB

Welcome to the forum.

chezza28 said:

My energy supplier went bust like many have and I was transfered to British gas. 

I contacted British Gas after several weeks as I had no correspondence from them . 

I was advised that I had been transfered onto a fixed rate till March 2023. I was really surprised at this and questioned them several times to which they said my rate would not increase until March. 

A few days later a got a letter which stated I was on a variable rate. I contacted them again and asked the question regarding me rate. They assured me that I was on a fixed rate but they have called it variable as I have no exit charges and the benefits of a variable?

All the SoLR transfers were onto variable rate tariffs. BGs communications in this regard were poor and inconsistent.

1- will my rate change in April 

2 -will my rate go up in October.

1 - Yes it will. The rates have been published.

2 - Yes, almost certainly. No-one can currently say how much by.

I contacted them and spoke to another advisor whom I explained that I was assured twice that I was fixed till March 2023. 

 She told me there was nothing she could do and I was advised incorrectly.

Please can you advise me on where I stand on this issue.

Contact BG and make a formal complaint. You'll still be on a variable tariff but might get a small compensation payment for the inconvenience.

You will find more discussion of this topic in this thread.