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Help with Homeshift
Hi all, I have recently moved into a new rental property on 30/04/21 and have been trying to create accounts with all the necessary suppliers. My estate agent gave me a welcome pack which said that my electricity was supplied by Green Energy UK, however when I called them to inform them of my tenancy, they said the…
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Smart Meter help!
Hi all I've moved into a new build property & have solar panels. Apparently I need to have a smart meter installed to get my FIT? My energy supplier has been ringing the property developer every week regarding getting smart meters fitted to the houses but when I get in touch with them they say they aren't fitting them in…
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Bills for Deceased Father
Good Afternoon, My father passed away last July and I have finally come to the end of sorting out all his paperwork, apart from one thing - the electricity and gas bills. In November I gave SSE accurate meter readings for both, and paid them in full. When the house sale went through in March they sent a final bill which,…
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Failure of Green Energy Network
I was a new customer with the company (Nov 2020), I had paid three direct debit payments before the company went bust! My question is:- At the start of my G.E.N. they received my readings, and following monthly figures. I have not received any form of accounts? on the failure my energy I sent a reading of the as soon as I…
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More ex-Simplicity nonsense - incorrect demand for payment
So I've just had a demand for payment by a DCA called Credit Style - the amount does match that of my final Simplicity invoice at the end of January, but ignores the amount that was taken as a DD at the start of Feb, which means that I am actually in credit. I'm intending to dispute this (in writing) but am wondering if…
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EON one time offer
Hi I was hoping someone could advise me about this. I left EON over 7 months ago and then out of the blue they said I owed them money. They stated they had not charged me for electricity as they were waiting for the meter reading from my previous supplier. I questioned why this had taken 12 months as a customer and a…
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1 bed flat with no central heating - options
Hi, I am about to move into a 1960s one bed flat, which is 2nd floor in a 4 story building and has a concrete frame with concrete floors and brick/blockwork cavity walls. At present the flat is heated by an electric fireplace in the lounge, and plug in oil radiators elsewhere. Hot water is an immersion tank hidden behind a…
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Cheap Energy Club data can be Out-of-Date
Just a warning that the Cheap Energy Club data that MSE provide can be wrong resulting in an incorrect decision not to switch. I find that, in the "CURRENTLY YOU ARE PAYING" pane, Flexible Octopus June 2018 v1 (a tarrif given to an electric-only relative who was switched to them when Iresa collapsed) is still at the…
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PFP energy v poor service
They keep promising to contact but they never do despite me sending many emails. Then they write they tried phoning at 03.50 which they did not as I have phone beside bed. Billing is terrible. Despite telling them metre readings on time they add their own. They Even sent someone out to house but he confirmed my readings…
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Does this work ?
Does anyone know if this device works , does anyone know the company? Would be nice if anyone could say if they know https://getvoltex.com/article4/uk?gclid=EAIaIQobChMI6tboz_mx8AIV2PDtCh1eugTmEAEYASAAEgItu_D_BwE
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Problem with meter readings and bills with Eon
Hi We have had an issue with Eon with our last gas bill and the problem is due to the meter readings being read wrong, the problem has been ongoing since November/December last year. When calling eon we just go round in circles and its like no one cares or understands the issue. We moved in to the house Nov 2019 and the…
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Pre payment meter
I am having to put £50 a week in our electricity a week surely this is far too high amount ?
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Enforcement of magistrates order against landlord to reinstate heating and hot water
My landlord cut off my heating and hot water and I obtained an order from a Magistrates Court to reinstate it. Despite the order, they have not reinstated it. I wrote to the court asking them to enforce the order, but they have told her me to apply using the proper form. I do not know what form to use and the court will…
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Prepayment to standard conversion
My sister is moving in to a new (for her) house on Saturday. She has only just discovered that the meters are prepay, her
conveyancer should have picked this up ? She, obviously wants to get on to a standard meter I assume that she will need to do this change at a later
date and will have to choose a supplier (Octopus ?) –…
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EDF 🙃
I'm an ex Green Network Energy customer who went bust, and who were subsequently bought out by EDF as I'm sure most here will know. GNE/EDF owe me a substantial amount from amassed credit, which I have unsuccessfully been trying to claim back for several months. I am repeatedly told that I need to wait for the switch to…
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EPC certificate
I rent a flat above a shop and the gas heating was cut off as the meter is located in the basement below the shop, so due to H & S reasons of access the heating supply was cut but the EPC reading for the flat received 'Good' for heating! There is none! Apart from plug in electric heaters. I queried this and was told as the…
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Back billing clarification needed here
I switched from Scottish Power 22 May 2020, the was bill not sent, I complain in Sept and get bill in October, bill is wrong and I complain to customer services and then escalate to complaints dept. 4th May 2021 they phone saying bill coming. How far back can they bill in May 2021? Its not clear to me if they bill back…
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MSE News: Symbio Energy rapped over 'threatening' response to negative reviews
Symbio Energy has been hit with a formal warning from review website Trustpilot, after MoneySavingExpert.com brought to its attention the way the supplier responds to negative reviews. Read the full story: 'Symbio Energy rapped over 'threatening' response to negative reviews' Click reply below to discuss. If you haven’t…
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Switching from SSE to remove PAYG meters
Hi all I am supporting someone who has moved into a flat with PAYG meters (one smart, one heritage) which are really not appropriate for him. I have been trying for 6+ months to get rid of the meters and switch to credit meters. Initially SSE sent an engineer who couldn't change the meters (the signal won't reach from the…
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EDF demanding money
Hi all, This is my first post and I am extremely concerned. We have been with EDF for two years now in the house we rent. My partner and I with our two year old daughter and 11 month old son. I have always paid my bills on time every time and can prove this with my bank statements - but I received a letter from EDF a…
