-
Shell Energy Smart Meters
I’m with Shell Energy and have had a smart meter installed. It just dies not work. Others in my area TW2 postcode have had the same problem. One of the issues is that Shell Energy will not own the problem and blame their IT communications supplier, so as well as non-functioning meters there is no customer support. Have…
-
Utilita smartmeter switch
Hello, I'm a customer of Utilita energy and have them coming to switch my meters from prepay to smart prepay this week. How soon after the new meters are installed can I switch to a new supplier. I have found at least 2 who are much cheaper for me on prepay smart. Any help appreciated
-
Debt with EON & Domestic Abuse
I was first contacted about a debt owing with EON about Jan of this year, at first I thought it was spam and then realised I had put my name on an account on my ex partners rental property that he was managing at the time on behalf of his Dad. I never took my name off the account presuming the future tenants would put…
-
Igloo Energy - Pioneer Tariff
My BG tariff comes to an end soon and Igloo Energy seems to be the top supplier that MSE can switch me to. It doesn't say it anywhere, but can anyone please confirm that this provider/tariff does *not* require me to have smart meters installed? Many thanks.
-
Smart plug sockets and bulbs
Hello. As me and my partner are about to have a child in a few months i am looking at ways which we can keep costs down. This particular issue is our home energy usage. Now i always switch energy providers when our deals expire so i am always on the cheapest rates i can get. However my issue is the appliances which are…
-
Green network energy
When I switched supplier last year my account was in debt by several hundred pounds. I set up a direct debit to pay in installments but the full amount was taken. I have since spoken on the phone and via email and full amount was replaced. Since then the direct debit has not been taken so more emails and phone calls…
-
Switching to SSE - Direct Debit
I’m looking to switch to SSE via MSE Cheap Energy Club and have a query regarding direct debit payments. On the MSE Cheap Energy Club, it says that 1 months direct debit will be taken upfront. I want to pay my energy bill as a variable direct debit (i.e. I only pay for what I actually use every month/quarter). Are there…
-
Moved house. HUGE increase in energy bills
Help needed please! We moved house 6 weeks ago. It is bigger than our old house 150sqm compared to 89sqm as my parents will be joining us in the annex. I appreciate bigger places use more energy even though annex currently not in use. In my last house we spent less than £60 per month on gas & electric combined. When I've…
-
Anyone joined symbioenergy.co.uk & been able to contact them. They just tried to charge me double.
Hi, has anyone joined symbioenergy.co.uk & been able to contact them. They just tried to charge me double double on my second bill with them. I have tried phoning 3 times & emailed 4 times with no reply. I am stopping the direct debit if i dont hear by Tuesday. Now their charges are good at 12.5p for electric & 16.5p daily…
-
Octopus Smart Meters
Hey guys, A few questions for those of you with octopus smart meters. How long once you had your smart meters fitted did it take for both the elec and gas to appear on the IHD When did your meters start uploading 30min readings to octopus. They say allow 2 weeks, but how long does it actually take? From fitting, how long…
-
npower, Eon and Eon Next.
After moving in to a new house a couple of months ago that was on Npower, I’ve had the great displeasure in finding out how awful the company they are! Due to an error that Npower had made, (registering one of my meters to another property elsewhere in the UK as well as to my house) I was unable to open an account with any…
-
Energy company leaving us on variable
Hi all, we’ve built up quite a large debit due to the energy company leaving us on their variable tariff from apr-Oct last year. Our tariff had ended and they said they’d emailed, which I didn’t receive or had gone into my junk. I’ve rang them a couple of times on this and asked why they didn’t call or even mention this…
