Green network energy

crewelass

When I switched supplier last year my account was in debt by several hundred pounds.  I set up a direct debit to pay in installments but the full amount was taken.  I have since spoken on the phone and via email and full amount was replaced.  Since then the direct debit has not been taken so more emails and phone calls resulting in a bank transfer payment to be followed by the direct debit installments.  This had not happened and emails and phone calls advise me no trace of bank transfer payment.  I sent a copy of my bank statement showing the payment and was emailed to advise accounts would investigate and contact me.
This was 3 months ago and I havn’t heard back.  I don’t want to make any further bank transfers to clear the debt if they are denying receiving the one I made.  Any suggestions appreciated.

JJ_Egan

https://forums.moneysavingexpert.com/discussion/6236076/green-network-energy-is-ceasing-to-trade#latest

JRJFletch

Just received my final bill from GNE and it's roughly four times my annual cost for just over three months. It would appear they have made a huge error in their estimate of my electricity usage!!!

Robin9

JRJFletch said:

Just received my final bill from GNE and it's roughly four times my annual cost for just over three months. It would appear they have made a huge error in their estimate of my electricity usage!!!

Give us the readings they have used please -   is this a Smart meter or did you give them the readings ?