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British Gas sending me bills
Hi I moved in on 26th March and notified Octopus Energy about this and having been paying for service as such. However, I keep getting bills from British Gas, whom I'm not with nor ever have been with. I have spent hours trying to get through to a human to speak to but to. No avail. Am I OK to ignore these letters? Many…
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Octopus Go - EV Tariff || WARNING ||
I was interested in Octopus' EV Tariff. 4 hours of offpeak electricity each night at 5p p/kwh. This sounds great. However they want to put me on an interim tarrif at 18p p/kwh and join their waiting list for a smart meter before I can take advantage of this offer. Unfortunately, when you ask them how long the waiting list…
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AVRO Customer Service || FAIL ||
Is it too much to ask for some customer service? * AVRO sent me an email inviting me to click on a link to see my renewal quote. The link takes me to a broken page. || FAIL || * In the same message they invite me to call them to discuss my renewal on 0330 058 2005. There I get a recorded message saying they cannot talk to…
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Scottish Power tarriff end.
Was previously Yorkshire Energy and it looks like the Energy Exclusive tariff we were moved to is ending on 1st July! I didn't expect this to be honest, absolutely zero communication from them regarding the tariff and nothing from their previous emails suggest this tariff was doing to end anyway. Anyone else with YE…
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Customer Loyalty - a thing of the past.
My fixed rate Gas and Electric tariff ends at the end of June, so I contacted my supplier who's quote of prices was ridiculous After some to and fro I was advised their cheapest deal was available via U switch and although this is still an increase it is minimum. Of course as soon as I go to U switch there are cheaper…
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I feel let down by Eon
I’ve had an email from Eon saying they now want to change my direct debit to £214 from £83. I’ve had the smart meters in for about 2 years now and never switched them off. Eon want a meter reading but there is no longer the meters that used to be in, just some kind of pads in place as they were taken out when they put in…
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Avro Energy Supplier
Hoping someone can help? We moved into our new home 5 months ago and provided Avro with our meter reading. They never responded. We’ve tried to email them several times and call but they don’t reply or answer the phone. They’ve been to read the meter but we’ve had no correspondence from them. We’ve instructed 2 different…
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Advantis letter
We moved into our flat last November. There were two
meters when we moved in, one active, the other not. We received our first bill
from SSE and duly paid it. At the same time, we requested the
inactive meter to be removed. We also changed our supplier to Octopus in
December. SSE sent the final bill but based it on the…
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Electric Heater Costs
Hi, I've always had gas central heating but am moving into a flat that doesn't have gas unfortunately. I'm aware of the different options (trying to install gas, storage heaters, panel heaters etc), but am trying to work out roughly how much electric (none storage) heating will cost. Now this link has proved extremely…
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How to get a cheeper deal
Hi I am with a UtilityPoint and had a bit of a love hate relationship. I am on a fixed term contract. If I find a cheaper tariff with them, can I ask to switch? I have had a battle with them last year. What happened was, I was given a deal and had to wait 3 weeks to switch to them. During that 3 weeks they advertised a…
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Simplicity
Sorry if this has been discussed before. We were with simplicity then British Gas evolve and now I’ve switched to Octopus. Got home from work to have a letter from Credit collector saying I owe £160 to simplicity even though I was paying by direct debit and I thought all the balance was transferred to British Gas? Has…
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Complaint with an energy company
Hi, Not sure if this is the right place to post this but hopefully someone can advise. Due to an admin error, our energy supplier sent a debt collector to our house. We weren't even in debt with them! I had no letters, just a visit. Anyway, the guy was insisting that we owed money and was very vocal at our front door.…
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Cost of adding an electric sub meter?
Hi all, Does anyone know what it would cost on average to add a sub meter to a main electric meter, for the purpose of monitoring the cost of a workshop to be used by a neighbour? I.e. I would like to be able to work out what just the workshop uses in electricity. I have no idea at this stage whether it’s likely to be a…
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EDF My Energy Trends
Late February 2021 Smart meters installed Home display working fine On-line in My Energy Trends Electricity stopped updating 24th March 2021 Gas stopped updating 22nd march 2021 I had a Whatsapp chat with EDF regarding the above, their eventual answer was that My Energy Trends updates when a bill is generated and the…
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Energy Companies lack of moral standards
I moved house on recently. Before moving i instructed my exisitng company to move my power to the new address. We moved, assumed that everything was OK and then got a bill from GOT energy for £190.00 (The previous owners. We paid and then realised that our provider hadn't switched us so we looked for another provider who…
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What powers Smart Meter transmitters ?
Are Smart meter transmitters powered by the mains supply - if so how does the gas meter transmitter work - in our house, the gas meter is nowhere near any power supply.and in any case - gas and electricity together in one box worry me.If mains powered - how much electricity do the transmitters use ? I am comparing my phone…
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Refund when in credit
I am in credit with my Gas/Electric supplier for more than one month's Direct Debit (D/D) payment and have asked for a refund. However, the company now tells me that I have to be in credit for two months before entitled to a refund. Is the correct?
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EDF ---- Energy de France, I leave in November
Prompted by the attitude of the French, proposing to cut the power off to the Channel islands it is my intention to change my energy supplier from EDF at the end of my current contract, even if it costs me more. Which id the best comparison site to use, MSE? I avoid French products eg apples, in the supermarkets.…
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Epc rating
How is ot calculated? Is low epc rated house use more energy to run appliances and cost more? How to improve from f to c or does it matter?
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Now we are in May have most people switched their central heating off?
Hi All, I had a discussion at work today and I was surprised to hear that some people I work with have switched off their heating back in March and it hasn't been on since! We still have ours on, the thermostat is set to 19 during the day. I find that when it drops below 19 it feels cold, this is with a few layers on too.…
