Complaint with an energy company

Cazzaroo

Hi,
Not sure if this is the right place to post this but hopefully someone can advise.
Due to an admin error, our energy supplier sent a debt collector to our house.  We weren't even in debt with them!  I had no letters, just a visit.
Anyway, the guy was insisting that we owed money and was very vocal at our front door.  Unfortunately, there were builders next door and they saw and heard everything.  I was incredibly embarrassed.
I complained to the company by letter and got no response and then chased them a subsequent 2 times, still no answer.  I then sought the details of the CEO and he apologised and offered me £20 compensation.  I didn't respond straightaway but within a week, I got a text telling me that the complaint had been resolved and how would I mark them.  No credit to my energy account either.
I took this to the Ombudsman and the energy company offered me £40 but I let the Ombudsman investigate.  They have upheld my complaint and said that they need to pay £60 in compensation.
My question is: do you think this is a reasonable offer bearing in mind how expensive fuel bills are?
Thank you.

Robin9

Take the money and move on.

welshmoneylover

I would take the money and monitor your energy account more closely so it doesn’t happen again.

Hasbeen

Cazzaroo said:

Hi,
Not sure if this is the right place to post this but hopefully someone can advise.
Due to an admin error, our energy supplier sent a debt collector to our house.  We weren't even in debt with them!  I had no letters, just a visit.
Anyway, the guy was insisting that we owed money and was very vocal at our front door.  Unfortunately, there were builders next door and they saw and heard everything.  I was incredibly embarrassed.
I complained to the company by letter and got no response and then chased them a subsequent 2 times, still no answer.  I then sought the details of the CEO and he apologised and offered me £20 compensation.  I didn't respond straightaway but within a week, I got a text telling me that the complaint had been resolved and how would I mark them.  No credit to my energy account either.
I took this to the Ombudsman and the energy company offered me £40 but I let the Ombudsman investigate.  They have upheld my complaint and said that they need to pay £60 in compensation.
My question is: do you think this is a reasonable offer bearing in mind how expensive fuel bills are?
Thank you.

What has a £60 compensation offer to do with fuel bills?

Your post appears to be it was about a complaint regarding embarrassment due to some builders next door.

Take the offer and move on. 

wakeupalarm

Not just the energy company but the energy ombudsman is useless.  Your lucky to get an offer of £60, grab it while you can.

welshmoneylover

what is what is the admin error anyway? 

Is this down to you not checking and paying your bills?

niktheguru

Also, why not mention the energy company in question. Why are people so ambiguous. Surely a forum is here so you can also help others?

dogshome

Bully for you and by the way, which supplier was it?

Cazzaroo

niktheguru said:

Also, why not mention the energy company in question. Why are people so ambiguous. Surely a forum is here so you can also help others?

Not quite sure what difference naming the energy company makes 🤷‍♀️🤣

Cazzaroo

welshmoneylover said:

what is what is the admin error anyway? 

Is this down to you not checking and paying your bills?

Why would they give me compensation if I wasn't paying my bills?

niktheguru

Cazzaroo said:

niktheguru said:

Also, why not mention the energy company in question. Why are people so ambiguous. Surely a forum is here so you can also help others?

Not quite sure what difference naming the energy company makes 🤷‍♀️🤣

As a forum is here to help others and not just yourself?