Avro Energy Supplier

Barbarella0409

Hoping someone can help? We moved into our new home 5 months ago and provided Avro with our meter reading. They never responded. We’ve tried to email them several times and call but they don’t reply or answer the phone. They’ve been to read the meter but we’ve had no correspondence from them. We’ve instructed 2 different suppliers to swap our supply over but they respond saying they were declined by Avro. 

Getting worried as we’ve not paid a bill since we moved in and it’s the winter months so its going to be a small fortune we owe. 

Any help would be gratefully received.  

Chop-D

Not sure which email address for Avro you have used so far but try the ‘change of tenancy’ on which is cot@avroenergy.co.uk

We had to email this address when we moved out of Avro supply with date, meter reads etc

JohnB47

Just make sure you keep a record of those initial meter readings and do take readings regularly too. Once a month is ideal. I'm not sure why they don't replay to your emails. My  (rare) emails are usually responded to in a week or so. I know it's a pain but try calling them again and really hang on for a reply.

Oneye12

As above - regular meter readings - is this one meter, two or what (Gas /Elect)

If not already done so, Lodge a COMPLAINT with Avro PDQ..,so you start the 8 week period up to complaint with the Ombudsman.

Email you complaint to top man Jake Brown CEO jake.brown@avroenergy.co.uk. (and cot@avroenergy.co.uk) telling him what you think of him, and request grounds for refusal for swapping supplier on 2 separate occasions without reason.

Copy in Jonathan Brearley  Ofgem CEO Jonathan.Brearley@ofgem.gov.uk.

If it was me I'd be pulling someone else's hair out by now !

Jonathan Brearley really needs to be embarassed into submission...

Oneye12

From what has been posted, tends to suggest Avro has a  problem with meter readings, probably disbelieving what you have sent. This suggest they have a problem with the previous owners........which is their problem not yours...