EDF 🙃

veryconfused20

I'm an ex Green Network Energy customer who went bust, and who were subsequently bought out by EDF as I'm sure most here will know.

GNE/EDF owe me a substantial amount from amassed credit, which I have unsuccessfully been trying to claim back for several months. I am repeatedly told that I need to wait for the switch to complete before any monies can be returned, a switch which in my case has been ongoing for over three months now.

In mid April I contacted EDF to advise them that I was no longer responsible for the property relating to the account which has credit. I provided them with my termination date, the closing meter readings and a forwarding address. I was advised my details would be noted. However today, I have had yet another direct debit payment taken despite ample notice. On calling, I was advised this payment would be returned with the remainder of the credit as and when the switch completes.

Perhaps in hindsight I should have cancelled the DD myself, however on recently terminating my broadband and water accounts, any adjustments/cessations of payment were initiated by the supplier, and I was not advised to make manual changes when I spoke to EDF in April.

I had not accounted for this payment to be taken and it is going to leave me in a difficult situation due to two mortgage payments being taken in the space of one week, as well as a new energy payment.

I've attempted to escalate this with EDF and have been told I'd be waiting 5-10 working days to hear from anyone further. I'm at a loss at this point that this is going to be dragged out throughout May too. Is there anything I can perhaps say to EDF to get them to act a bit quicker, as following today's deduction I'm approaching almost £1,000 in credit?

Thank you for any advice

Gerry1

Try asking the bank to reverse the DD.  There's nothing to lose !

rp1974

Get your bank to refund the DD,can be done in minutes and should be back in your account in a few hours.