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EDF 🙃
veryconfused20
Posts: 73 Forumite
in Energy
I'm an ex Green Network Energy customer who went bust, and who were subsequently bought out by EDF as I'm sure most here will know.
GNE/EDF owe me a substantial amount from amassed credit, which I have unsuccessfully been trying to claim back for several months. I am repeatedly told that I need to wait for the switch to complete before any monies can be returned, a switch which in my case has been ongoing for over three months now.
In mid April I contacted EDF to advise them that I was no longer responsible for the property relating to the account which has credit. I provided them with my termination date, the closing meter readings and a forwarding address. I was advised my details would be noted. However today, I have had yet another direct debit payment taken despite ample notice. On calling, I was advised this payment would be returned with the remainder of the credit as and when the switch completes.
Perhaps in hindsight I should have cancelled the DD myself, however on recently terminating my broadband and water accounts, any adjustments/cessations of payment were initiated by the supplier, and I was not advised to make manual changes when I spoke to EDF in April.
I had not accounted for this payment to be taken and it is going to leave me in a difficult situation due to two mortgage payments being taken in the space of one week, as well as a new energy payment.
I've attempted to escalate this with EDF and have been told I'd be waiting 5-10 working days to hear from anyone further. I'm at a loss at this point that this is going to be dragged out throughout May too. Is there anything I can perhaps say to EDF to get them to act a bit quicker, as following today's deduction I'm approaching almost £1,000 in credit?
Thank you for any advice
GNE/EDF owe me a substantial amount from amassed credit, which I have unsuccessfully been trying to claim back for several months. I am repeatedly told that I need to wait for the switch to complete before any monies can be returned, a switch which in my case has been ongoing for over three months now.
In mid April I contacted EDF to advise them that I was no longer responsible for the property relating to the account which has credit. I provided them with my termination date, the closing meter readings and a forwarding address. I was advised my details would be noted. However today, I have had yet another direct debit payment taken despite ample notice. On calling, I was advised this payment would be returned with the remainder of the credit as and when the switch completes.
Perhaps in hindsight I should have cancelled the DD myself, however on recently terminating my broadband and water accounts, any adjustments/cessations of payment were initiated by the supplier, and I was not advised to make manual changes when I spoke to EDF in April.
I had not accounted for this payment to be taken and it is going to leave me in a difficult situation due to two mortgage payments being taken in the space of one week, as well as a new energy payment.
I've attempted to escalate this with EDF and have been told I'd be waiting 5-10 working days to hear from anyone further. I'm at a loss at this point that this is going to be dragged out throughout May too. Is there anything I can perhaps say to EDF to get them to act a bit quicker, as following today's deduction I'm approaching almost £1,000 in credit?
Thank you for any advice
0
Comments
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Try asking the bank to reverse the DD. There's nothing to lose !
1 -
Get your bank to refund the DD,can be done in minutes and should be back in your account in a few hours.1
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