Back billing clarification needed here
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I switched from Scottish Power 22 May 2020, the was bill not sent, I complain in Sept and get bill in October, bill is wrong and I complain to customer services and then escalate to complaints dept. 4th May 2021 they phone saying bill coming. How far back can they bill in May 2021?
Its not clear to me if they bill back only 12 months or if they can charge for a maximum of 12 months historic use. If the former, does the point from which they can back-bill keep moving or is it set when they issue me with their forecoming bill or has it already been set? I have seen different wordings of the 12 month rule on consumer sites
The original bill is for 17 months Jan 2019 to May 2020, on the phone they say they will remove the first 12 months. This was minutes ago, so I have yet to see what they actually come up with, but they were talking about 3-4 months to be billed.
I need to know what I legally have to pay, I realise that once the bill is issued it can be further discussed with them, and beyond that the case potentially taken to the ombundsman for what would effectively be a binding decision. I would certainly not want to do either of those without being precisely clear of my obligations and any potential for the bill to go up.