Help with Homeshift

ceetp

Hi all,
I have recently moved into a new rental property on 30/04/21 and have been trying to create accounts with all the necessary suppliers. 
My estate agent gave me a welcome pack which said that my electricity was supplied by Green Energy UK, however when I called them to inform them of my tenancy, they said the supplier was switched to 'Colorado Energy' in Nov 2019. 
Turns out Colorado Energy is actually Homeshift, who I absolutely do not want as they have terrible customer service and poor rates. 
When I phoned Homeshift they said I needed to put my name on the account before I would be able to switch to another supplier, is this correct? The lady insisted I send her some personal details and tried to urge me to set up a direct debit (which I have not done). She then said she would email my estate agent to confirm my tenancy and get back to me with a 'temporary account number'. I have since spoken with my estate agent who says she's already replied to Homeshift letting them know who is currently in the property, but the homeshift lady lied and said she hasn't received anything. 

I am now wary of what Homeshift are telling me and don't want to blindly follow their instructions but I haven't rented in quite a long time so I'm not too savvy. 

Can I not just choose a supplier on my own, set up an account with them and have THEM contact homeshift to make the shift for my address, account number or not? 

Thanks in advance for any advice. 

MWT

ceetp said:

Can I not just choose a supplier on my own, set up an account with them and have THEM contact homeshift to make the shift for my address, account number or not?

Sadly not.

You will need to open an account with Homeshift, and you will need to pay them for the energy you use up until you switch away from them.

Do make it very clear that you want to be on their cheapest tariff without an exit penalty.

Edit: looks like they only have one tariff and that does not have exit fees so that bit should be easy.

Robin9

Did you give outgoing meter reads to the supplier at the old address ?

ceetp

Ok thanks MWT
Sorry Robin what do you mean by old address? There is only my new address to take into account, and I have given Homeshift the meter reading I took on the day I moved in. 

Robin9

ceetp said:

Ok thanks MWT
Sorry Robin what do you mean by old address? There is only my new address to take into account, and I have given Homeshift the meter reading I took on the day I moved in. 

Where were you living before and were you responsible for the Gas ans Electric bills ?

Reed_Richards

ceetp said:

Sorry Robin what do you mean by old address? 

@Robin9 has wandered off at a tangent by asking about your previous rental property, if there was one.  It has nothing to do with the question you asked.