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Can my brother switch energy suppliers before his referral money has been paid
dual fuel Switch to igloo completed 23rd sept and the referral money is due to be paid 23rd of this month. Is he free to switch his electricity away now without impacting on the referral money due on 23rd.He will still remain an igloo customer as not switching gas.
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Can't get a new smart meter with new supplier
I had a smart meter with Ovo which we had installed 3 years ago when we moved house. It's a SMET1. I then changed to a smart meter tariff with British Gas a couple of months ago and was aware that the smart meter might not be compatible and might need to be changed. However, as it was a smart meter tariff I was under the…
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Help - Can't get meter reading - Landlord refusing
Hi, I moved into my current rental property circa two years ago. I have handed in my notice, and my tenancy ends in November. I obtained a meter reading on moving in. I then obtained a second meter reading, May 2019. The meter is not in my flat - it's in a locked cupboard in a separate building - neither of which I have…
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Smart meters
I received a letter from my supplier informing me that my existing meter has reached the end of it`s service life and they will be coming to "upgrade" it to a smart meter soon, is this compulsory or do i have the right to refuse ,as i do not want a smart meter (i have heard of problems if i may wish to switch suppliers in…
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Switching incentives and "new customer"
If I switch to an energy company I've previously been with, say 2 years ago, am I still entitled to a switch incentive if I now return to that company? In other words, is the incentive for switching , in any case, or is it for a brand-new customer only to that company?
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Eon annual review date
My eon contract ends on 13th October but they have told me my annual review is due on 12th November but I won't get it if I renew. Shouldn't the annual review be made available before the end date so you can make a fully informed decision about renewing/swittching?
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EDF Estimate I will use £25,932 for Gas a year :)
MSE Comparison based on what EDF estimate on my latest bill bill works out £994 a year. Paying £103 a month I'm about £162 in credit. EDF Direct Debit Notice: Your Direct Debit Annual estimated energy cost £25,932 (£744 for electricity, £25,188 for gas) Monthly payment amount £4,219 (£62 for electricity, £4,157 for gas)…
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Eco 10 meter
Good evening, 5 years ago I purchased my first flat all electric with storage heaters on economy 10 tariff - since replaced for modern heating - my electric meter the original meter now on single rate tariff - I supply 2 meters reads to outfox Market only pay one standing charge I want to swap energy companies BUT the…
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Erroneous transfer twice
I have been some of the previous posts so please bear with me and I will try to be a brief as possible even though I can hardly make sense of it myself. 1. I was with One Select they went bust and I was transferred over to Together energy automatically Christmas 2019. Together energy were pretty bad ,there was no system…
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EoN trying it on.
Just had a call from them asking why I am leaving. Told them I had a cheaper deal. "if we offer you a special deal will you stay?" Told them they should be offering their customers the cheap deal. " Oh we only can do it if your leaving" Told them to get lost and not to call me again. Time something was done to stop them…
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SSE service fail and goodwill offer
Last year I tried to arrange tarriff change as our radiatiors weren't working during day at all. It was from August to November. I had contacted multiple times and arranged 4 appointments that never happened without even letting me know. We lived during cold months in a almost unheated flat. Now that I have taken the case…
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Green Homes grants - rules for people on benefits?
Anyone know if the Primary and Secondary Measures apply to the people on Benefits (who qualify for the 100% vouchers)? thank you very much? ...Should there be any registered installer in the vicinity ! thanks
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British Gas contact
Hi all, anyone pls have the best number for British Gas to get the gas disconnected, I have spent a couple of hours now on the so called chat app and have been given some send around the houses numbers, 2 fake numbers and the national grid number - just need a real number that deals with gas removal/disconnect ? Help…
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Storage Heaters so old I can't find any markings/names or dates
A RICS survey said they may be from when the place was build 1992/1993 Attached are pictures of them. I believe they may be out of sync with on/off peak and possibly costing me a tonne in winter. Please help anyone. I may have to get them looked at or even removed and replaced.
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Warm Home discount - eligible if switching now?
If I switch now would I still be able to get Warm Home Discount at suppliers such as Bulb, Eon, octopus etc this winter? For the core group the cut off is 5th of July, but I would be in the broad group and can find no information. Thanks
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Which pre-payment card do I use?
I have 2 pre-payment cards for my gas supply due to switching to different suppliers (I will call these Supplier A, B and C). I have a card for supplier A and Supplier C. When I switched to Supplier B, I didn't receive a card, I was told I would get one shortly and to keep using Supplier A's card in the meantime. I did…
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MSE Energy Club Autoswitch Vs Look After My Bills or doing it yourself?
In terms of pricing what are people's experiences? Look After My Bills-I've been told for several weeks now they have a computer glitch and every week they keep telling me they can switch me "next week". Getting ridiculous. MSE autoswitch-new service is it as good as the MSE Energy club? Or finally is it still just better…
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Boost Changes
Hi I live in a house that had pre payment meters in situ when I moved in, both meters are in an attached shed and as I have mobility problems I changed from the key top ups to smart meters with Boost a few years back. All has been fine, I have an app that shows my usage and I auto top up once a month. Now Boost inform me…
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Supposedly HUGE spike in electricity usage
So, I have solar panels. They work quietly away earning money and saving me electricity. I also have smart meters (I know, but we all make mistakes). What that also means is that I've fallen out of the habit of checking my meter readings. Today I thought I'd check how things were going and WOW!!!!!!!!!!!!! During August…
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Green Homes Grant Help
Hi all, I'm a relatively new homeowner (03/20) and don't have a huge amount of knowledge around home developments. I'm looking in to the funding available through the gren homes grant. The website states that my homes energy efficiency rating is E, which surprised me. I want to make an upgrade or two through the scheme if…
