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Huge Eon bill
Hi, I’m new to the forum. Back in November we switched gas and electricity from OVO to Eon. We’ve been having all kinds of issues since. Long story short they say we have a debt of 2.5k. This seems to be due to gas usage between feb to May of 83045 KWH. the usage before and after seems normal. Does anyone know what this…
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Saving Money.
I could swear I read on some website that spoke of using my new In-Home Display for my new smart meters (from when they get installed) to find out the cost of any appliance and switching them off and trying one at a time. This seems a little daunting and time-consuming. What I was wanting to know is if this was…
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Is £ 819.87 for 9 months of electricity too much?
I'm having a dispute with EDF. I believe there is something wrong with our electricity meter, but EDF aren't having any of it. For 9 months (249 days) EDF have said we have used £ 819.87 worth of electricity only which equates to 4948kwh. We have nothing fancy, we live in a small 3 bed end of terrace house, no hot tubs…
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How long must you leave Octopus Energy for to return as a new Customer
Hi,I was with Octupus Energy over 2 years ago.Could I switch back to them now and be treated as a new customer and receive a switching referral payment?
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Unable to change suppliers until Bulb fix my smart meter?
Hi. Can anyone please advise. I want to change energy suppliers. The problem is because my smart gas meter has not worked properly since the install (not connected to the network properly and have been told it needs a power cycle otherwise I will have to keep reading manually) if I change suppliers it will never be fixed.…
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Formal demand from LCS
Hi, I have received a final demand for £500.00 for 3 months of energy used in a house I rented out in 2018. When the tenants moved out I paid eon for energy during the time they left and the house was sold but LSC are stating they are representing a green energy company. I just wanted to check what I should do now. Should…
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Smart meters and flats
I live in a 3rd floor flat. Gas meter is in the basement and electric meter is inside my flat. Can I get a smart meter? Looking to do an energy switch but most tariffs either require a smart meter or the need to have one installed. However can't find a straightforward answer to my question if a smart meter is even possible…
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Are All Octopus Energy Tariffs Exit Penalty Free
I am led to believe that all Octopus Energy tariffs including fixed ones, you are allowed to leave penalty free at ant time.Is this true anyone?
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Erroneous Transfer
This forms part of the rules you can contact either the original or the new energy supplier - they share equal responsibility for resolving the problem • the energy supplier you contact should explain clearly what action they're going to take and keep you updated with progress. How to do this if 1.As a customer of One…
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Meter Readings Never Given And Way Off Estimates
Help please! I switched over a year ago to a duel tarrif energy supplier without giving meter readings - I was away at the time and have never gotten around to providing meter readings. I've recently recevied an update from the nergy company telling me my tarrif has ended so I thought I'd check the meter readings and it…
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ESB Energy poor service.
Left ESB energy a couple of months ago. Asked for the final bill to be sent to me via email over 2 weeks ago (as i can no longer log into my account), still no response.Tbh, not the first issue i've had with them.
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Moving away from oil central heating?
Hi, wondering if anyone have any experience good or bad of changing heating and water systems from oil to anything else - except gas. Currently our heating is oil but we have a pretty small garden and the oil tank albeit only a couple of years old is still a big ugly eyesore and more importantly takes up valuable space.…
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Shell Energy issues
I recently moved back to the UK from abroad - to my own house which had been rented out. I went on comparison websites to find a enegy supplier and decided to go with Shell as they had a good deal with money back. This was Aug 19th and the deal ran out on Aug 31st. Other than a confirmation email I never heard again from…
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Can this meter be changed?
We bought our current home few months back. We recently got a letter from our supplier saying that our electricity meter is reaching the end of its operational life and needs to be replaced.Our meter is placed behind the wall of a kitchen cupboard and a small hole has been cut into the wall to take meter readings. We are…
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Green Home Grants
If anyone is having difficulty in finding a local installer visit www.cityenergy.co.uk and we can help your local installer access the scheme if they are having difficulty. We fully agree with Martin on his podcast regarding this scheme and it’s causing everyone difficulties especially given the T’s & C’s came out…
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SSE stopping me switching electricity companies
I've tried on 2 occasions to switch to a cheaper tariff with other companies. SSE have blocked the transaction each time I've tried to leave. They say its because I owe them money. I pay by monthly direct debit. The first time I owed £400 on the account, the second (this time) the amount is £5.96. On no occasion have I…
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Disabled person - Green Home Grants a Joke?
Hi all I'm disabled and live in a house that is owned by my parents... well my mum now as my father passed a few years ago. The house is in need of a lot of work and I knew that, and I was supposed to take on the work and eventually take over the mortgage myself... the house is currently willed to me and I will eventually…
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Purchaser of house changing supplier when former occupier had a prepayment meter.
Evening all. My daughter moved into her new house ( new as in "new to her", it was built in 1895) last Friday. On occupation we discovered that the seller had a prepayment gas and electric meter: card for the gas, key for the electric, registered with Scottish Power. He must have been in debt because when she topped up the…
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Prepayment key and card compatibility
Hi, does anyone know if a different supplier's prepayment key or card will work if you get a new key or card code from your supplier?
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Utility Point no statements or usage data!
Hello folks - I switch my gas and electricity each year, and last Dec/Jan switched to Utility Point. One statement was generated in Feb, and since, there's been nothing, but with everything going on I didn't notice and hadn't checked usage online - as I wasn't using heating much since May. My DD went out each month - but…
