Formal demand from LCS

Michela

Hi,
I have received a final demand for £500.00 for 3 months of energy used in a house I rented out in 2018.  When the tenants moved out I paid eon for energy during the time they left and the house was sold but LSC are stating they are representing a green energy company.
I just wanted to check what I should do now. Should I contact LSC or go direct? Very confused by this and why it's taken 2 years.

Thanks

dogshome

Hmmm - It seems that the tenants chose to move the energy account to a Green Energy Co., in which case that company was legally the incumbent supplier and any following owner/tenant had to use them until they had established an account, which then allowed them to change supplier.

It seems that you missed this step and immediately appointed Eon, but because you bounced the system the Green Energy Co.were still your legal supplier and should be paid - The Good News is that Eon will have to return the money you paid to them for this same energy 

Michela

dogshome said:

Hmmm - It seems that the tenants chose to move the energy account to a Green Energy Co., in which case that company was legally the incumbent supplier and any following owner/tenant had to use them until they had established an account, which then allowed them to change supplier.

It seems that you missed this step and immediately appointed Eon, but because you bounced the system the Green Energy Co.were still your legal supplier and should be paid - The Good News is that Eon will have to return the money you paid to them for this same energy 

Thanks but I didnt put EON in place, they were supplying the energy and contacted me at the time when the tenants moved out for gas and electric. So I paid a small amount when we sold as everything was switched off.
Not sure what would cost 500 with a green energy supplier or what they would be charging for.
I guess I will need to call them, but don't see why I should pay two suppliers so something seems like a mistake.

dogshome

OK - This seems to be a real puzzle, but suggest you don't use the phone - Email or Write to them so there is a paper trail.

brewerdave

PLEASE don't phone them ; once they have your number the hounding will start! Write only asking for a FULL explanation of how the charges have arisen with supposed dates of supply. . 

Michela

brewerdave said:

PLEASE don't phone them ; once they have your number the hounding will start! Write only asking for a FULL explanation of how the charges have arisen with supposed dates of supply. . 

Should I write to LCS or go directly to the energy supplier?
Would the email ask for confirmation/evidence of the energy used etc? If there is a contract with the tenants, which is a puzzle anyway due to EON, is that contract based on the house address and not the people who signed the contract?

dogshome

Write to the Energy company - LCS are just debt collectors

brewerdave

dogshome said:

Write to the Energy company - LCS are just debt collectors

Don't think the OP knows who the supposed debt is with - just says a Green energy supplier - he may have to write to LCS to find out who !